However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! Do the right thing LGI! Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Crack in slab straight across house. I needed the money from my sale to pay the builder. I said, "Yeah, I'll be home around 1:30." Verification can help ensure real people write reviews about real companies. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. The tiles started cracking in the dining room and kitchen. Check out the following home designs to see which one is right for you. Congratulations on getting the keys to your brand new home! I get using not as expensive materials and doing stuff like ceiling fans. If you see problems imagine what you can't see. My rep was Brandon and he was awesome. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. Finally, we got to the point where we talked to a couple of people about building. LGI Homes review: Warranty service not render. Please do not buy a home from LGI. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. Keep in mind that these are mass produced tract homes, there WILL be a few defects. WV Martha Rose, Broker. Having a new home changes your life all together. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. Visit the Palm Coast website. Share your photos and videos with others to prove the truth of your words. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. To submit warranty requests, please CLICK HERE. The texture in the wall looks so bad in so many places. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. That was really thoughtful especially for the emotional rollercoaster of buying a house. Water was leaking out of the hallway light fixture. [protected] LGI used good materials like hardy plank on the outside of the house. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. As time went on. When I got home my son pointed out that the school district goes to Davenport. Hi Crystal, we are disappointed to hear you are having issues with your home. Enjoy reading our tips and recommendations. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. Hi Harrison, we thank you for taking the time to leave a review. The house was brand new upon move in. Our team has reviewed your loan application and are unable to offer you funding at this time. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. They went ahead and did the very first steel underneath the cross base. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. Thanks, Marty Piepoli. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. He never even apologized for giving me false information. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! Somebody knew it wasn't working and let me move into the house with it not working. Our content is intended to be used for general information purposes only. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. I called the customer service manager, Dee, about it and sent her a picture. Thank you for choosing LGI Homes Active Adult. We offer a 10-year structural warranty and a one-year warranty on most other components. Phone: [protected] Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. He didn't stay for any questions. So in fact, they paid all but $1,000 of the closing cost. Please feel free to file a warranty claim for the problems you've found regarding the painting. I wanted to match it as close as I could get it for the bedroom. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. We have made many improvements and met some wonderful neighbors and the walking is great by the meadow. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. As far as the home, there was damage. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. Please let me know, I would be more than willing to start an action law suit- I was told they would all be fixed the next week. Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. LGI Homes Kevin Wilkins Great communication and good customer service. LGI Homes was very helpful and informative throughout the process. We can't wait for you to move in and get settled in your community. 6/26/2021. I have a circuit breaker that trips on almost a daily basis. He was the one who let me know pretty well into it. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. And come November 11, still not ready. And he made me understand that I was, and so I was doing it. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. I went over there and I talked to them. He did the walkthrough of the house. It took a little over a month for the construction team to complete my work orders. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. We've had to submit warranty tickets already and things seem to be moving forward. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. Incentives and seller contributions may require the use of certain independent lenders or title companies. But everybody else has been great, like Philip and Christian. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. Our loan officer Carrie Budds singlehandedly saved this deal. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. LGI Homes - Oregon, LLC. 2023 Trustpilot, Inc. All rights reserved. We are really sorry. I don't even need an apology. It was a major repair. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. This is frustrating. Can someone please contact me to speak about this? I like that the home has a separate office 'cause I work from home. Wow, good information. As you can see by the attached photo, it is only 62 in the house. LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. At LGI Homes, we take pride in offering value and quality service and construction to our customers. 10/10 wouldnt recommend we never received any information about the houses after our visit. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. B.1002074. As a result, I'm 33K in the hole. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. What can I do? And the advice the representative gave was, Just don't move. LGI Homes will insist that you use their preferred lender - Loan Depot. 2. Get the warranty work done! I need a financial assistance and repairs to my garage door. But the craftsmanship of the house is kind of poor. This was my fourth and easiest home buying experience hands down. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. Nothing on our website should be construed as legal, accounting or tax advice. They were very on top of things when there were issues. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. NV License No. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". This review was chosen algorithmically as the most valued customer feedback. I felt like the house was of good quality. Fix crack and mend exterior walls. We went ahead and signed the papers. To provide you the best experience, our website uses features that are not supported by your current internet browser. It's like LGI got 95% done and then tripped the finish line. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). And my apartment went back to rent November 25th. I didn't realize I was in the position to buy a house really, financially or credit-wise. I closed on November 21st even with some of the things still missing. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. Thank you. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. Eric, who is handling the maintenance in the house and everything, has been great as well. I recommend LGI Homes. And I had to pay extra to my apartment people. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. This will surely increase the credibility of your complaint. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. Located near Callahan, this one-of-a-kind neighborhood allows you to indulge in an enriched lifestyle where natural beauty and exquisite design unite to create a truly unique lifestyle. There is no caulking between the siding planks and trim on the garage. 4. 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. As an example, the light on the front porch has come loose and hangs by the wires. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. Bedrooms are tiny but nice as a starter home. There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. We purchased the home in January 2020 in the Crowley, TX area. 3. I initially talked to one guy. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". Wont never recommend anybody to this company. In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. He said he communicated to the building manager. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. No. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. He was just very defensive and he was rude about it. It felt like either he was doing me a favor. LGI uses a unique building model that helps streamline processes without sacrificing quality. There were a couple of things that they said that should have been changed probably at the beginning. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. Buyers can browse the website for LGI Home communities in their area and speak to an expert to help find or design the home of their dreams. That was nice. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. Overall, I am very happy with my LGI home. Now, for the good part, which actually made me actually stick to the plan of getting a house here. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. Hi Kenneth, thank you for leaving a review! I saw LGI Homes in one of the communities that was already built in Charlotte. This is exactly what's happening in North Carolina as well. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. Unfortunately, at that time, I didn't have the down payment so I had to wait. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. I didn't want it on a main corner of a main street. Companies can ask for reviews via automatic invitations. I was told they would all be fixed the next week. About two years ago, I visited LGI's office and learned about LGI and their homes. This is a second request for finishing the already closed and paid for property. Carols been great, work orders are slow nobody picks up there phone. Her knowledge, passion and understanding of everything was awesome. It was one of the other builders. Overall, we still like the home. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. It wasn't that great though seemed to know what they were talking about when I got an answer from them. It's my boys bedroom. The neighborhood is very safe, quiet and clean. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. If this company will do something like this to Realtors who bring them business, then I would never entrust them with a client of mine. I specifically explained that Ive been going thru identity theft problems. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. My client signed a contract on April 24, 2021. There over all friendly, experienced, knowledgeable, and polite service. We moved in this week and so far so good. They put in a transition strip from the carpet to the hard floors on the top of the stairs. 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