I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. Emilia Hovestadt Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. 2022 . Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. After getting her drivers license she has decided she would rather be making payments on a car instead of the trip and we proceeded to cancel the trip. Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . However, EF Tours will override the plan and refuse your refund. Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? 1. We also had the unfortunate luck of awful traffic. I have seen some recent reviews for EF Tours and wanted to share my experiences for those who may consider using this company for a tour. opportunities for experiential learning. We need to cancel due to medical and we were told we loose close to $800. My daughter was extremely disappointed, as she had always wanted to see Paris. Illness and accident coverage Why would I need to do the work for them? Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. I asked for management and she stated there was no one I could speak with. *$490 is the current cost for tours departing on or after October 1, 2023. And that wasn't even a full guarantee of a full refund. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health Policy terms, conditions, and exclusions apply. EF Educational Tours Call 800-665-5364 to enroll. As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! v. EF etc. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. It is a crime for a youth educational program to take $3800 dollars from a 15 year old after they endorse a trip, then fly us into civil unrest, only to tell us they have no ability to get us home. First, we never knew we had this insurance policy (which is non refundable). We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. Before commenting, please review our comment policy. Beware. As the coronavirus outbreak continues to ripple across the globe, a proposed class action lawsuit has been filed over an educational travel companys alleged failure to issue sufficient refunds for canceled student tours. ", Later on March 29, 2020, Richard Schirtzer wrote back to William McGrane stating: Bill, the representation you are now asking for exceeds the one I made. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. Want class action news sent to your inbox? *$190 is the current cost for tours departing on or after October 1, 2023. My contact has always been through the group coordinator Mary Pope. Account #6297341 Cancel for Any Reason** This has happened all over the US and people are not standing down. . I cancelled my daughters trip to Greece. This company is a scam. 2021 came with Covid restrictions that could not be met. And just think, are our kids safe with this company? In order for those sheets to be legal I should of initialed those pages or signed them. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. 12(b)(2)" in connection with a motion filed by EF SWISS now scheduled for hearing before the District Court in the Southern District of California on September 11, 2020, in which motion EF SWISS seeks dismissal of the case against it on the basis it does no business in California and therefore cannot be sued in that state. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. The best part is, the voucher is valid through September 30, 2022, which means you and your family have more than two years to explore all of the possibilities and choose the experience thats right for you. Later on April 20, 2020, William McGrane wrote to Mr. Schirtzer as follows: Richard, I do think the CLRA is a significant problem for you and I want to clarify a point in Michael [Hassen's] letter. We were told there was no where we could go. EF provides an exclusive Peace of Mind program to account for such situations. Russia is at war with Ukraine. I cannot travel with EF Go Head Tours due to their restrictions. As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. EF Tours for High School Graduates Enroll online or call 800-766-2645. I want all of my money refunded as it is the right thing to do. My son didn't create this problem, and it's not his fault. EFs unmatched global presence The full amount of the voucher is also transferable to anyone in your family or school community. Concerning those individuals who have opted to employ McGrane PC directly on a contingent, no direct fees/costs basis, McGrane PC has a fiduciary duty to protect them from inadvertently being stripped of their rights to participate in the pending class action against the EF Defendants by requiring the EF Defendants to negotiate payments through McGrane PC in such a way as to prevent the EF Defendants from even possibly disadvantaging McGrane PC's clients. I went on my trip June 11, 2014-June 25, 2014. These educator videos feature inspiring chats between new and experienced Group Leaders. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. My family and I scheduled a tour with ef educational tours. al. Trip delay coverage My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . EF Explore America Call 888-333-9756 to enroll. Find out more details today at 1-800-438-7672. EF Ultimate Break Enroll online or call 800-766-2645. Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. Thank you for your email! 3. This browser does not support PDFs. Earn benefits like one spot on tour for every six travelers you bring. I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. (EF SWISS Immunity Clause). Then, you can't get through on the phone. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. Dear Sirs So, without even knowing the age of your kids, they expect your kids to travel alone internationally and go through passport, immigration, customs on their own. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. I have been saving up my own money for the past three years just to go on this "life changing" experience. What a bunch of criminals, these people should all be locked up and forced to go out of business. All I know to do is make this issue public. Travelers canceling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. They cancelled it - TWICE! Now she is moving on to college. Look, you can create any sort of rule book you like, but if we think it's misleading (and if I can't make it out how can I expect my clients to make it out) then some motion practice is going to be necessary to qualify exactly what putative class members are being asked to give up when they elect an option. Purchase was completed prior to pandemic..tour to Italy. Please download the PDF to view it: Download PDF. We would like a refund of cash to use for real educational purposes. Read those reviews. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. If you wanted a refund, there was a fee. They need to be outted with their unfair business practices. Here's my EFTours experience: 1.I have been on 3 EFTours and have another planned for next summer. Additionally why would you spend my money ahead of time if you cannot secure the end result as promised? If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. They make go in circles and have excuse after excuse. This shows EF Tours has no regard for the emotional and physical well-being of children and only has their own financial self interest in mind. What a rip off! Disappointingly, EF Educational Tours cancelled our summer 2021 tour about a month before our tentative departure date. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . Filed: March 17, 2020 3:20-cv-00508-GPC-BLM. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. I would like a refund, minus my travel protection plan please. Would it possible to help US have Better solution? He could no get us on flights home. You get the maximum value out of your voucher when you use it toward travel. Seriously, that was suppose to be the best part?!?!?! EF claims that they are the least expensiveYou get what you pay for. There are several hidden fees which totaled $1,300! However, EF Tours will override the plan and refuse your refund. We sent emails. We were offered a wait and see attitude for the following year 2021 . Live, unedited & independent traveler reviews. EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year The first thing to keep in mind is that there are alcohol restrictions with these tours. We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Read our Newswire Disclaimer. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. al. Their contact information can be found in the complaint below. So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. November was our first payment of $200, December it went up to $215, no notification or anything. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. Privacy Policy | Copyright UPDATE ON EF CASES AS OF 2:00 PM PDST SEPTEMBER 22, 2021. It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. -Sandra Joubarani. Joining the EF family means youll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. To be eligible, the traveler must enroll on a tour at least 110 days prior to the scheduled departure date. 321. Trip delay coverage I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. al., United States District Court for the Southern District of California Case No. We have decided to not travel in the US. Share your photos and videos with others to prove the truth of your words. Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. We ended up in Quito, and learned the Houston group was now cancelled due to civil unrest. Unfortunately, there isnt a way for us to give Darianne a discount. . We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. But guess what? What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. I will make sure and tell everyone I know not to take these tours. UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. Get connected We're here to help. Our school will be traveling with three other schools from different parts of the country. RIP OFF!! Submit a complaint and get your issue resolved. 2. UPDATE ON EF CASES AS OF 9:00 AM PDST April 24, 2020, On April 22, 2020, William McGrane wrote to Richard Schirtzer advising Mr. Schirtzer that his clients, the EF Defendants' ". I am seeking a full refund, not a partial one. 5. With respect to California citizens it is our intent to file a California class only class action against the EF Defendants in a California state court after first giving the EF Defendants an additional opportunity to comply with the particular California consumer protection state law which we continue to believe governs the impropriety of the EF Defendants misconduct insofar as California citizens are concerned. Emergency evacuation coverages This complaint was posted by a verified customer. This plan includes Trip Interruption coverage. EF Institute for Cultural Exchange, Inc. EF Education First International, AG, New to ClassAction.org? In my opinion, this is stealing. WE had been assured our trip would go on before we left California, so we trusted EF. They also facilitate communication between travelers and families in the event of an emergency at home. EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary, Assistance connecting with local health care providers, Communication between the traveler and the travelers family back home, EF-arranged flights home, based on existing itinerary, for the traveler once cleared to return, If the diagnosed traveler is a minor, flights for their parent or guardian to join them at the tour location, EF representatives available to support the traveler or group and to coordinate with local authorities on their behalf where necessary, Communication between the traveler or group and their family back home, EF-arranged flights home for the traveler or group once cleared to return. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. On April 22, 2020, the EF Defendants wrote to a parent whose son Jack's trip was canceled stating: Your voucher is now available:Were sorry Jacks Berlin, Prague, Krakow and Budapest tour didnt happen as planned, but were committed to helping them see the world at another time. The non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours provides a cash refund for trip costs paid to EF Educational Tours for cancellation prior to departure. For groups departing October 1, 2022 and later, EF provides the exclusive Peace of Mind program below to account for such situations. Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe Due to several life altering disasters I had to cancel the trip 18 months in advance. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. You can find further details of the policy, coverage limits, and exclusions here. In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. v. EF Institute for Cultural Exchange, Inc., et. Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. They want to keep $1000 each child therefore I will loss $2000. My daughter wanted to go with members of her class on this great trip with EF tours. Date: Tue, Jun 28, 2022, 9:41 AM Travel can be a big adventure, like exploring someplace new for the first time. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. Claim it and get a lot of features. A more personalized on-tour experience. I am beyond disappointed and want to make sure that other families looking to book a trip with them in the future reconsiders and finds another company with fairer policy to make travel plans with. Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. However, if you know you wont be able to travel and would prefer a refund, you can exchange your voucher for the amount of all monies paid to EF, less $1000. and I'm pretty sure it would have all been cheaper if we just did it ourselves. Has anybody seen anyone of color working in their offices? The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. 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