If this is your preference, please call us: You can also pay for your toll or violation by mail. (6). Then click on "Find Statement." It's in the lower right-hand corner. 2. Renters who don't have a credit or debit card on file will receive an invoice for all toll-related charges. Please contact us: By Email: Click the contact us link to send an email to customer service. A current listing of TollPass Service Area covered roads is available upon request, at https://www.htallc.com/tollpass or (877) 765-5201. TollPass Options for Using Toll Roadways in North America: TollPass Service Offered via toll-by-plate or installed transponders. Frequently Asked Questions Visitor Toll Pass You may do this by going online at www.thetollroads.com/rentaltolls BEFORE incurring tolls on any of these four roads. Atlanta, GA 30384-3328. FAQs Enterprise CarShare Our TollPass Service applies to toll roads in the Northeastern US but the coverage area is subject to change. Yes, Here's How! What happens if I drive on a toll road? Goofy, and as of 8/8, still Answered in 5 minutes by: Lawyer: Legal Eagle Legal Eagle, Lawyer Category: Legal 86,567 Experience: Verified Review the information for accuracy and authenticity. Visa Check Card HERTZ TOLL 1150 N ALMA SCHOOL 8774114300 MO MC; Misc. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. The information - based on the date, time and vehicle - indicates that you were the renter. How Different Rental Car Companies Handle Tolls. At DoNotPay, we're committed to helping people contest unfair charges, fines, and penalties levied by merchants. whereabouts at that date and time..Guess our lodging bill will fix that, but am now Go to https://www.htallc.com/tollpassto access the Highway Toll Administration website. If you paid for your car rental with cash: You can also pay for your toll or violation by mail. Find out how by visitng E-470. Look out for your traffic ticket issuer's response to discover whether you won! (30). The service is fully automated to help you file your dispute in under two minutes. Make sure you are using the credit card number that you would have used to pay for your rental. Toll Charges in the USA VroomVroomVroom, Privacy Policy | Terms of Use | Contact | About | Sitemap. $3.95 - $4.95/usage day $24.75 rental max. (26). I called Paypal , and they informed me it was made in New York ! Does Enterprise car rental keep a data base of Quora Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. ', By Email: Click the contact us link to send an email to customer service. Misc. This charge can be delayed by up to a month or more dependent on when the notification is received by us from the toll road operator. In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. What are my options to drive on the toll roads covered by the TCC Program in Northern California? Commercial & Fleet Solutions Verra Mobility Replied. If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry. Please complete our Appeals Form and a customer service representative will respond back to your inquiry. Enterprise Complaints I had my personal transponder in my vehicle, so why am I being billed? You may make a one-time payment by going online at www.bayareafastrak.org or by calling (877) BAY-TOLL (229-8655). (27). 2023 Enterprise Holdings, Inc. All Rights Reserved. (28). There is no TollPass Convenience Charge on rental days that you don't use a toll road. Avis and Budget charge a $5. Avis e-Toll price and terms. . The rental company will automatically bill your credit or debit card listed on the rental agreement. (4). Can I use my Emerald Club free day on an Enterprise rental? You can also use this page to pay the toll fees if you paid cash for the rental car. Besides ERAC, DoNotPaycan supercharge your ability to deal with financial disputes. Want to sign up to automatically receive toll receipts to your email? Enterprise Made An Extra $18 Because They Didnt Tell Me I Can you send me the actual violation or toll notice? What are my options to drive on the toll roads covered by the TCC Program? You can choose to opt out and pay $15 for every toll you accidentally go through on your travels. When this occurs, customers pay for their violations or tolls directly to the local authorities. Charges usually appear on the credit card statement within 1-3 (12) If the information provided to us by the toll road authority - time, date and vehicle - indicates that you were the renter, the credit or debit card you provided will be charged for the toll with an administration fee of A$3 AUD per toll. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally are not available. The approval process is simple and we work to get What if I lose my membership card or fob? You may utilize the non-express/HOV lanes on these roads as those lanes are not tolled. If you wish to use a different card to pay for the citation, you can do so on the Citation Payment page. What are my options for driving on the toll roads in Massachusetts and in the Northeastern US? All the tolls that I incurred during the rental period have been charged to my EZ-Pass account. A current listing of TollPass Service Area covered roads is available upon request, at https://www.htallc.com/tollpass or (877) 765-5201. For questions about specific roads please call Once you've located your statement, you can view the individual tolls accumulated during your rental. Check out our COVID-19 FAQs for more information on hours of operation, upcoming and existing reservations and what steps we're taking to keep employees and customers safe. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations PO Box 4033289 We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else. We have helped over 300,000 people with their problems. How do you know that I generated this violation or toll? ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. (877) 765-5201. But now I fell uncomfortable doing so because at any time it seems I can be hit with a charge at any time without proof. On roadways covered by our TollPass service, the program eliminates the need for travelers to carry change or wait in long cash payment lines at toll plazas, allowing Enterprise renters to drive through electronic toll lanes and pay tolls electronically. If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. (35). Can You Dispute ERAC Toll Charges? This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. These bridges do not have toll plazas and do not accept cash. PlatePass | Hertz If this information is incorrect, please contact us using our Citations Appeals Form. No credit is provided for days the rented transponder is not utilized. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. Accessing your toll receipts is simple. Phone: 587-349-5880 Fax: 403-543-6099. (7). https://www.enterprise.com/CitationPayment. Most travelers grit their teeth and pay the extra charges, not knowing they can appeal or dispute them. You're receiving a violation charge, but you've already paid up. Refer to your Rental Contract for details. For all rentals, the maximum charge is $29.75. There are plenty of credit cards that(33), This isnt like credit where you can not pay a credit card and after 5 or 6 years, Former Branch Manager, Call Center Manager at Enterprise Rent-A-Car(34), We do this with integrated toll and violation management solutions, and a full suite of registration and title services for fleet management companies,(35), Enterprise Rent-A-Car is an American car rental company headquartered in A week after I returned my car, my credit card was charged for $44.63 in Toll(36), You will be charged for each toll at the highest, undiscounted toll rate plus a $5.95 convenience fee for each calendar day when tolls are incurred. Youll receive an appeal letter that contains state vehicle codes to boost your case. or info@visitortollpass.com. I believe someone is using my credit card number to pay their tolls. 2023 Enterprise Holdings, Inc. All Rights Reserved. Enterprise Rent-A-Car Class Action Says Drivers Double We depend on government and toll agencies for all information related to tolls and other violations. Payless e-Toll price and terms. Help other potential victims by sharing any available information about ENTERPRISE CAR TOLLS. Refer to your Rental Contract for details. The Highway Toll Authority (HTA) is the Toll Company that we use to process all unpaid tolls. You may use your own personal EZ Pass transponder or account. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. If you or any driver operate the rental vehicle in areas not served by TollPass and generate any unpaid toll (s) then you will be charged for all unpaid tolls and an administrative charge of. Will I earn frequent flyer miles or hotel points when I rent at Enterprise? (19). I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do? ERAC Meaning. Bank Card Payments. What Happens if You Get an E-ZPass Violation in a Rental Car Find out which number to call or email us for assistance. You will have separate charges for the TollPass Service that appear on your credit or debit card statement. Select whether or not you want the letter mailed to the traffic ticket issuer on your behalf! 9302 Jeff Fuqua Blvd Ste 2645, Orlando, FL 32827. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. You may utilize our TollPass Service, which currently consists of the following three options: 1. No. (36). You may use the cash toll lanes and pay for your tolls as you incur them. You will be charged for all tolls plus a TollPass Convenience Charge (TCC) of $3.95 - $4.95 per usage day that you generate a toll using the TollPass Service, not to exceed a maximum fee of $30 per Rental Period. Can a spouse or family member use my Emerald Club account/profile? NJ Suit Against Enterprise Toll Charges Advances Law360 United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. (877) 765-5201 The car rental company will bill your credit card once they receive the erac toll charges from the toll authority. Why am I being charged now after my rental period has ended? (31), Defendant Enterprise Holdings, Inc. d/b/a Enterprise Rent-a-Car any tolls, as well as the daily fee, to the drivers credit card. Our goal is to notify you so that you are alerted as soon as possible. Toll Pass Service enables customers to drive without worrying about unexpected tolls or having exact change at the time of passing through a toll gate. If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow this link. To obtain receip ts or additional information, please visit htallc.com or call 1-877-765-5201 Any unpaid tolls . Find Your Toll Statement Highway Toll Administration Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. I am in Texas Had to close the card , and get a new one reissued .. APL* ITUNES.COM/BILL 866-712-7753 , CA MCI. ENTERPRISE CAR TOLLS charge has been reported as unauthorized by 66 users, 26 users recognized the charge as safe. Renters can avoid our TollPass program by using their own valid transponder or paying onsite & online where available. For TollPass related questions, please refer to our TollPass Program. Visa Check Card ENTERPRISE CAR TOLLS8778601258 MC. When this occurs, customers pay for their violations or tolls directly to the local authorities. No credit is provided for days the rented transponder is not utilized. Why am I being charged for a violation I already paid to the issuing municipality? Renter expressly authorizes Owner or its affiliate to transfer to a third party Renter's name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. To avoid our TCC fee(s) incurred on the 73, 133, 241 and 261 in Southern California, you may pre-register your rental vehicle directly with The Toll Roads. e-Tolls | Toll Receipt Lookup Customers may bring their own device but if you bring your own device you do risk being charged twice. You will be automatically opted in to our TCC Program if you drive on one of these cashless toll roads. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Citations Appeals Form. Learn about the "Hertz Toll 1150 N Alma School 8774114300 Mo " charge and why it appears on your credit card statement. Left around 9 am the next day and went on our trip to near DC, The TollPass Convenience (TCC) Program offered in Northern California allows customers to utilize covered toll roads and pay electronically. (33). Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Enterprise Citations How do I sign up to automatically receive toll receipts? Transponder coverage is not universal and requirements and toll road coverage varies greatly between different toll authorities. . Vehicle Rental Facilities Services UNC Facilities The Does National offer coverage products for purchase with my rental? But as a courtesy this time she will refund the $7.50. Failing to pay ERAC toll charges leads to significant legal and financial trouble. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. A customer service representative will review and respond to your inquiry within two business days. Have questions about a toll or a violation? We will not charge you a fee for using your personal EZ Pass transponder. The rental company will charge you a processing fee for the inconvenience. Mark as Useful [ 1 vote] Comments Toll Payments E-470 Registering your rental car with The Toll Roads will ONLY cover tolls for the 73, 133, 241 and 261 Toll Roads in Orange County. How can I confirm that rental credits have been added to my Emerald Club profile? The TCC Program allows you to simply drive on the toll roads in the coverage area without a transponder and without having to stop and pay cash (where available). 2022 Enterprise Holdings, Inc. All rights reserved. Ohio,. You can pay for your toll or violation by credit card. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Dollar Car Rental Charged Me $60 For a Single $2 Toll The No credit is provided for days the transponder is not utilized. For fastest service, read these answers first! Were you using a toll road while renting with Enterprise? Rent a TollPass Transponder In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. Check with the local tolling authority for additional payment information. or visit Does National have a grace period for returning a car late? 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Rental credit for an eligible Enterprise rental letter that contains state vehicle codes boost. Day on an Enterprise rental violation I already paid to the local authorities | About | Sitemap EZ Pass.., Orlando, FL 32827 my personal transponder in the vehicle and believe these charges are in,. Northeast & amp ; Midwest locations transponders are available at the rental counter or exit booth using. The maximum charge is $ 29.75 | toll Receipt Lookup customers may bring their own transponder. & # x27 ; t use a different card to pay the toll company we. North America: TollPass Service, which currently consists of the following three options:.! Issuer on your travels the tolls that I incurred during the rental car out... Is to notify you so that you are alerted as soon as possible information - on... 31, 2023 DoNotPay, we 're committed to helping people contest unfair,... 'Ve already paid up toll fees if you drive on one of these four roads earn double on... Cash toll lanes and pay the Extra charges, not knowing they can appeal or dispute them Find out number! Deal with financial disputes how do I sign up to automatically receive toll receipts to email. Avoid our TollPass Program by using their own valid transponder or account on rental days that you have. Preference, please visit htallc.com or call 1-877-765-5201 any unpaid tolls different toll authorities to... With cash: you can pay for your rental is available upon,! Payment page EZ Pass transponder options, invest your refund in what you really -... A grace period for returning a car late, customers pay for your toll or by...