Our dad taught us to always be honest and do the right thing, and that people came first. This time they were successful, and through the son, they were able to get in touch with the daughter. If an airport can become a partner in the operation of a concession, it might also consider being a concession operator on its own. Primarily, in residual agreements, the rates vary based on airport revenue. 4 0 obj This option would give the airport operator the ultimate control over its concession program as it takes on full responsibility for all business aspects. Featured during the conference are The current concessionaire, Fraport, has held the contract for 18 years, and its current arrangement with the state was due to expire on March 31. Funds were reimbursable to SLCDA over a term of 5 years, with interest rates linked to the Revenue Bond Buyer Index. CI was awarded the GreeningATL Footprint and Community Impact Award for being a leader in cutting down on emissions in the local Atlanta area for our operation at Atlanta Hartsfield-Jackson International Airport by subsidizing the purchase of their transit cards, which encourages transit use and reduces greenhouse gas emissions. However, it is unlikely that most airport operators have staff with specific expertise in concession operations and management. A per enplanement MAG would be a strain on most airports accounting departments, especially if the footfall varies by location. That will, in turn, harm the concession program. The Trinity model is particularly applicable to duty-free concessions, where it is practical to divide a store into departments wherein vendors (e.g., Channel, Rolex, Hermes) are given the ability to design and operate their mini outlets. This style of concessions agreement is not normally seen at airports, but it was our answer to improving the program, increasing revenue, and extending the airports influence on customer-facing business units at the airport. %PDF-1.7 This approach resonates strongly with airports, and in fact, prior to COVID-19, SSP America was experiencing major growth adding 1,000+ team members annually to its workforce. She has worked tirelessly with the internal Airport team to provide meaningful passenger information to partners. WebThe ARN show features the largest gathering of airport decision makers and concession executives at any conference throughout the year. We also opened Hudson Nonstop stores using Amazons Just Walk Out technology, where travelers enter the store with a credit card, pick up their products, and quickly exit avoiding checkout lines. In North America, travelers spent an average of 90 minutes waiting for their flights and spent close to $6 billion on concessions. COVID-19 has sent shockwaves throughout the world. Unison also sought information from federal authorities including White House phone conferences, in support of the Coronavirus Task Force for African American stakeholders. ABOUT Careers Careers Press Press Crystal offered to call the passengers daughter, but the woman didnt know her daughters new number by heart. In late May, Star Concessions held a job fair at a nearby airport hotel, staffed by four of its employees. The IAA worked quickly with concessions partners to install signage and plexiglass barriers in front of open concessions locations and erect barricade construction walls around closed locations. By March, almost a year from the start of the pandemic, a robust community collaboration called Swish began welcoming basketball fans from around the country to Indianapolis with arts and culture moments. Hartsfield-Jackson Atlanta International Airport, one of the worlds busiest airport, is home to Concessions International LLCs largest airport concessions operation.. Offering guests a taste of Atlantas diverse and exciting local flavors as they pass through has always been important to CI and its joint venture partner, H&H Hospitality, Inc. It was important to Steve that our airport partners know we understood the gravity of our actions and had taken every measure to ensure the safe opening of our locations to help us all get on the road to recovery. However, MAGs in concession contracts still expect continued growth. World Headquarters: Madrid, Spain. Marc Korman (D-Montgomery), the chair of the House Appropriations Subcommittee on Transportation and the Environment. The COVID-19 pandemic ushered in a dramatic change for the airports concessionaires who were devastated by its effects. We set our sights on opening doors and welcoming travelers back, one location at a time. In 2020, the aviation industry faced historic losses as a result of the COVID-19 pandemic. The associate will also be responsible for maintaining the visual and housekeeping standards for the location. Our employees are the reason were regarded as one of the friendliest airports in the world, and we want them to know we appreciate them. ordered the Maryland Aviation Administration to go back to the drawing board, the states bidding process had been designed to favor one of the companies, that the new contract be awarded to a new company, Lawmakers push transit agenda with an equity lens, Senate committee considers constitutional amendment on abortion rights a year after measure stalled in chamber, Biden student debt relief plan met with skepticism from U.S. Supreme Court conservatives, Opinion: A safe and just Maryland requires equitable funding for all justice partners, Wind and whales: No evidence links projects to deaths, Brown pursues a more expansive scope for attorney generals office with civil rights, pattern-or-practice legislation, Moore pledges labor peace for new airport concessions contract, Moores controversial nominee for the Public Service Commission withdraws, Lierman transition team recommendations: improve customer service, boost minority business participation, Moore administration halts Hogan attempt to scale back states vehicle emissions testing, Notes: Senate Republicans release priority list, Cassilly nominates brother to Ethics Board, another glass ceiling shattered and more, Maryland House majority leader sets sights, again, on new plan for rail management in the state, As controversial concessions contract stalls, BWI chief touts airport growth, says he expects to remain on, Battered by spike in fuel costs, commuter bus operator and diesel provider face possible MTA lawsuits, Families are taking a hit as pandemic aid ends, inflation continues, Commentary: Maryland has a hunger emergency. MCA directly operates 48 food and Its clear that fixed MAGs are unable to provide the flexibility necessary to deal with severe occurrences. 6. 401K Savings Plan with Company Match Airline traffic and economy remain strong, which continues to positively impact the airport concessions industry. @ President and CEO, Donata Russell Ross continues to further her fathers legacy, and she believes those same values are what will propel CI into the future as she mentors the next generation, including her niece Mori Russell, pictured here, and her son Zane Major who runs the operations for Paschals Northside and Starbucks in the Buckhead neighborhood of Atlanta. WebAs an emerging leader in airport concessions, MBC Concessions, Inc. is dedicated to representing quality brands with extraordinary customer service for each guest every time. Ben Cardin (D) and Chris Van Hollen (D) and Reps. Dutch Ruppersberger (D-3rd), Glenn Ivey (D-4th), Steny Hoyer (D-5th), David Trone (D-6th), Kweisi Mfume (D-7th) and Jamie Raskin (D-8th) said in a joint statement. While there was no contract language to reduce costs due to passenger or product volume dropping, she was able to save more than 20 percent on these expenses during the pandemic. In times of continued and prolonged growth, airports have learned to depend upon MAGs. Figures such as these are driving top decision-makers to the Airport Revenue News Revenue Conference & Exhibition, the nations premier gathering of airport and concession executives, March 2-4, 2014. Nine candidates showed up. Kate has shepherded one of the strongest Concession re-opening plans in the country. In addition to the traditional duty free mix of liquor, tobacco, confectionery and fragrances/cosmetics, we place a tremendous emphasis on fashion and luxury. Nick has implemented creative ideas for providing enhanced safety measures for the public and airport employees. Grupo Aeroportuario del Pacfico. They want certainty, and at month-to-month, there is no certainty, Davis said. The integrity he lived every day is a great gift he gave us., Herman J. Russells commitment to excellence will forever guide us as we continue to build upon his legacy. The airport operator is always present and has a wealth of knowledge about the airport. They receive new hire orientation and on-boarding along with position-specific training for their job function during the first two weeks of employment. Customer service is among our highest priorities at GSP, and our goal was to continue to offer award-winning concessions and to have the ability to directly influence how the service is delivered to our customers. We deploy industry-leading technology without losing the personal touch. He noted that 26 businesses have leases that expire at the end of the month. This data drove the creation of the TPA to Go mobile order and delivery for easy, fast and safe service. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. We offer a world class, diverse environment that is filled with freshness, family and fun. Just last week, Moore ordered the Maryland Aviation Administration to go back to the drawing board in its efforts to award a long-term contract to run retail, food, and other hospitality services at the regions busiest airport. The integrity he lived every day is a great gift he gave us. In response, we set a course for a new, collaborative and pragmatic approach to operating and serving guests, with a focus on making everyone safe, comfortable, and calm. When one partner tries to do too much, it will lessen the benefits of the joint venture. Participants on the call represent the four largest companies in the North American concessions industries, but they all have a stake in the health of smaller, Airport Concessions Disadvantaged Business Enterprise-certified companies. ADB.MI. Encourage efficient practices without sacrificing quality of service to our customers through lighting by using low energy heat lighting, HVAC by using variable speed kitchen fans for exhaust, decreased process load requirements through ENERGY STAR kitchen equipment, computers and POS systems. Crystal assured her that everything would be fine and offered her something to drink and eat to help calm her. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. Crews is always looking for friendly faces to provide great service to our customers. Since the beginning of the pandemic, the IAA has prioritized the health and safety of the public and employees, including developing the IND Cares campaign to promote social distancing and mask-wearing in the terminal. WebAeroporto G. Marconi Bologna. Roxie Herbekian, president of UNITE Here Local 7, which represents about 300 food and retail workers at the airport, hailed Moores pledge. ; Transit Van Shuttle-Riverside is a shuttle service in Banning, Hemet, and Kate saw an opportunity to reduce expenses in the operation of the Concessions Receiving and Distribution Center. Our $22 million Airport Improvements Project Airport includes airport infrastructure expansion, personnel training, new services, equipment upgrade and many other improvements. Elenium showcased its streamline passenger experience that uses secure airport-grade biometrics and voice recognition to take the passenger seamlessly from check-in to boarding. @ If flights do not return to their pre-pandemic levels, then the airport will not be able to recover former passenger levels. Michigans largest airport offers approximately 800 flights per day to and from more than 125 nonstop destinations on three continents. ATL Strong was developed by the City of Atlanta to promote public health, safety, and resilience during the pandemic. When passenger traffic does come back, airports should rethink how their concession contracts work. Monthly WOW Card: Up to 100 employees per month receive a WOW card, which is a $5 voucher card that can be used on food and beverage or retail items. A by-location per passenger MAG may be too complicated for widespread implementation at this point. Receive perspectives on the industries and issues that matter. As a result of the COVID-19 pandemic, the primary food and beverage provider for Greenville-Spartanburg International Airport (GSP) ended operations. Airlines have a significant stake in the quality of the concession program because of its impact on the passenger experience. With SSP America since 2008 Suzie has worked at DFW for a total of almost 30 years and works almost every day7 days a week. In other parts of the world, MAGs are the airports exact expected rental payments. The training focuses on the unique elements common to business practices within the airport food and beverage industry. Interested in partnering? One of the keys, however, to the success of this model is the realization that each partner brings particular strengths, skills, and abilities. Crystal then remembered the passenger mentioned having a son as well and asked for his name. From November 23-30, multi-themed days and social media engagement appealed to multiple segments of travelers. Free Uniforms While the airport might invest capital in the joint venture, it must be involved in a management committee overseeing the business. She is a family woman and treats her SSP America family like they are her own. Suzie is a host and is responsible for greeting each passenger that visits our stores. As the Salt Lake City International Airport was planning to open Phase 1 of its new airport, these events threatened the progress and timeline of that project. The list below highlights the key legal issues that need to be considered in relation to Airport Concessions (assuming single site airport project), covering both due diligence issues regarding the host countrys laws, as well as commercial and regulatory considerations. Airport Concessions Jobs, The Offical Job Board for the Concessions Programs Managed by, Dulles International Airport (IAD), Saarinen Circle, Dulles, VA, USA, Ronald Reagan Washington National Airport (DCA), Smith Boulevard, Arlington, VA, USA. Depending on the level of the sales decrease, the resulting increase in space rental rates may lead to concessions being no longer economically viable. We work Davis asked Sean Powell, the states deputy Transportation secretary, if he could estimate how long Fraports temporary contract would be in effect. To ensure our customers continued to have access to safe, first-class dining options during and after the pandemic, GSP assumed management of all the previous operators assets. WebThe Airport Group closely tracks the airport concessions industry, with a particular focus on markets with upcoming or current procurement/development. With its vote Wednesday, the Board of Public Works extended Fraports hold on the contract indefinitely, on a month-to-month basis. We gather vast amounts /Filter /FlateDecode Monthly Gift Cards: Up to 40 employees get a professional certificate, lapel pin, and a $50 VISA card for receiving an online nomination. Reduce energy demand through processes related to energy usage and efficiency. Herman and I were born within a month of each other, and within three miles of each other, but the two worlds could not have been more different. The 2021 ACI-NA Airport Concessions Awards are comprised of seven award categories encompassing three airport awards, three concessionaire/service provider awards, and one joint award. The Company's line of business includes the retail sale of combined lines of gifts and novelty Enter your email above to receive messages about offerings by Informa, its brands, affiliates and/or third-party partners, consistent with Informa's Privacy Policy. Herman J. Russell was a successful entrepreneur, one of the original pioneers in the ACDBE program and a champion of women-and minority-owned businesses, not to mention his impact on the airport concessions and construction industries as a whole. |@ You can adjust all of your cookie settings by navigating the tabs on the left hand side. Furthermore, with the potential that not all concessionaire costs would be covered, and further declining enplanements as opening day approached, SLC indicated it would work with each concessionaire on identifying select stores to open rather than the entire program initially, without penalty. While the vendor still has some risk to pay for its investment and employee wages, rent is solely dependent on sales. When you think about the work at the airport, when you think about BWI Marshall, its absolutely critical that it be an economic engine for our state and also our region, Moore said. Pre-COVID, the monthly awards event also included breakfast for all recipients. This includes customer feedback, manager feedback, and airport management feedback. International Shoppes is a specialty retailer that has been operating airport retail and duty free facilities for over 70 years. WebBuilt on a foundation of integrity, hard work, respect, and an unparalleled legacy of serving excellence, family-owned and operated Concessions International, LLC offers more than You might think growing up as one of Herman J. Russell's children would guarantee a path to success. On average, TPA recognizes 28 team members each month, representing about 2% of the concessions staff. See how we support our people, protect the planet, and give back to communities. Strictly Necessary Cookies should be enabled at all times so that we can save your preferences for cookie settings. PAC. ATLs Marketing and Concessions Management teams went a step further to promote ATL Skypointe, the Airports award-winning food and retail program highlighting the reduced open locations with weekly updates for accuracy via a 360 marketing campaign We are Open.. WebSpecialty Retail: Coming soon Herschel/Tentree, Tumi/Hugo Boss, Open Concept, Just Jersey, LEGO/Natalies Candy Jar, PopSox, VUE New Jersey, WH Smith+Wellness Travel Essentials: Coming soon New Jersey Monthly (2), Shore Points Market, Telegraph 1st Edition Food & Beverage: Coming soon BurgerFi, Garden State Market (2), Kitchen WebMaster ConcessionAir is a family and minority-owned hospitality company that successfully operates airport concessions and retail businesses. In May 2020, we published the 21-page HMSHost Growth Plan for our airport partners a thoughtful, data-driven, consumer-centric approach to opening and operating our stores so we could grow back in this new environment and make people feel good about working and dining with us. Here are a few sustainability elements we focus on when opening or renovating a concept. It generated sales of 3.7 billion and profit of about 454 million, more than 182 million passengers in 2019 used airports around the world in which Fraport has at least a 50 percent stake and it welcomed more than 70.5 million You can find out more about which cookies we are using or switch them off in settings. Some provisions in the RFP were later changed to make New Market Development eligible, raising protests from other companies seeking the contract. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant. The two-level, 7,000 sq.ft. This and a list of 22 companies driving tech innovation in the food industry are some of the tech-related developments you may have missed recently. From the development of an extensive new Concessions Standard Operating Procedure (SOP) manual encompassing COVID guidelines to a new checklist for open and closing, to new Zoom-based merchant meetings, and restructured marketing tactics and restricted budgets, participation in CDA Reconstitution task forces, and more, the Unison team re-set strategies to meet the new demands in a pandemic world. Associates who demonstrate high degrees of proficiency to interact with the customers and identify their needs will maximize their sales opportunities. Bain research shows omnichannel customers spend twice as much as brick-and-mortar customers and have a Net Promoter Score that is two times higher. As a result, GSP has become more directly involved with the day-to-day operations of the food and beverage program, ensuring quality, revenue management, and long-term success. We operate a number of stand-alone high-end boutiques including Hermes, Bulgari, Estee Lauder/Clinique, Chopard, Mont Blanc, Hugo Boss, Michael Kors, Coach, L'Occitane and Gucci Watches & Jewelry. rNhr>*-%9iuh9"i5j(`Vd-n= Ud6ye4xd* L?\f;`d4yT\d=/Zx:o(O5"s[ rxa[oQC!+X_`-G]`AXw) This strategy is particularly applicable for a hub airport where the hub airlines brand expression is likely already an important part of the airports perceived brand. Past Presentations and Webinar Recordings, Airport Cooperative Research Program (ACRP) Research, Marketing, Communications & Customer Experience, Operations, Planning, Safety, Infrastructure, & Development, Unison Consulting OHare International Airport, SSP America Employee Recognition Program Presentation, Salt Lake City International Airport Phase 1, Airports Council International - North America. Food Management is part of the Informa Connect Division of Informa PLC. We provide training to our team members intended to create a superior guest experience. I think its good news for the state of Maryland, Herbekian said. The Trinity model can be considered an extension of the joint venture model. Mori is a third-generation leader of her family business, Concessions International, which was started 40+ years ago by her grandfather. Strategic agency for engagement and transformation. Registered in England and Wales. Airport concession fees in the era of COVID-19, Airports should carefully consider how they structure deals and their business models, Do Not Sell or Share My Personal Information, Limit the Use of My Sensitive Personal Information. Herman J. Russell was a successful entrepreneur, one of the original pioneers in the ACDBE program and a champion of women-and minority-owned businesses, not to mention his impact on the airport concessions and construction industries as a whole. Unison jumped into action gathering all information available from national and local sources, including CDA, Chicago Health Dept. The funds provided would be allocated by program square footage. Manchester Airport Group in the U.K. had started to operate a restaurant in their home airport before the pandemic, so there is precedent for this strategy. Discover our insights for a sustainable, low-emissions future. WebFraport is a Airport Transport company. We look forward to continuing to work with our members on these important issues and celebrating more examples in 2022.. Regardless, this shifting of risk may not be acceptable to airports. These public agreements, which often become a part of expansive and lengthy contracts, ensure that workers who attempt to unionize will not be penalized by their managers and also ensure that there wont be disruptions in service by a worker walkout or slow-down. We also create vibrant and innovative proprietary concepts tailored to the local market. Crystal Channel, Paradies Lagardres retail Zone Manager at Portland International Airport (PDX). Where do we go from here? Another advantage of this model is that it may provide a means to improve the levels of involvement of smaller and local businesses. We dont have a ballpark, Powell replied. The current concessionaire, Fraport, has held the contract for 18 years, and its current arrangement with the state was due to expire on March 31. It is operated by: Corporacin Quiport, S.A, a 100% privately owned capital firm formed by Canadian, US, and Brazilian companies, originally (respectively) Aecon; ADC/HAS; and Andrade Gutierrez Concesses, also Canadian Commercial Corporation (a government agency) and ABC Development Company. We remain fresh in our approach and innovative in the ways we look at running our business. President and CEO, Donata Russell Ross continues to further her father's legacy, and she believes those same values are what will propel CI into the future as she mentors the next generation, including her niece Mori Russell, pictured here, and her son Zane Major who runs the operations for Paschal's Northside and Starbucks in the Buckhead neighborhood of Atlanta. During the COVID-19 pandemic, Kate was an ambassador, partner and advocate for the Airport and its Concessions partners. "Herman and I were born within a month of each other, and within three miles of each other, but the two worlds could not have been more different. 1.25%. In addition, during the week of Thanksgivingone of the busiest travel periods of the yearHartsfield-Jackson activated ATL Skypointe Restaurant Week to encourage passengers to arrive early and explore dining options. unFF!(h(m %=Ow/ =c|oy% Tf"c=ekV/uwwuv/bont%.[_W[S]5|f% And when it comes to the concessions operations at our airport, its going to be a key element to the growth and success of the airport, and the growth and success of the airport is a critical part of Marylands growth.. That everything would be allocated by program square footage month-to-month basis considered an extension the! By navigating the tabs on the contract indefinitely, on a month-to-month basis training our. 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