Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I'd stear clear. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. Silestone, on the other hand, is not porous. So kindly do something about it. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. I remodeled kitchen had new cabinets and countertops put in. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. Thats how I found out that Mr. Smith was having "problems". The countertop has a ten year warranty . Not every homeowner has the time or even the opportunity to do this. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Take care and good luck Mr. Oehmsen. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Guess thats changed with the bad economic times. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. It's rougher and grabs everthing dirt and oil. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. And really unknowledgeable field reps. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. 3. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. Is this your company? First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. High acidic content has been known to damage the quartz countertop surface. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. As mentioned above, dont place hot items directly on the surfaces. 2. From design ideas to hiring a contractor, we hope this blog Your countertop, sink, floors, and walls can be covered with Silestone. With natural stone comes natural variation. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. Its easy to keep the countertops looking splendid. No space is too small or too big. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. Unfortunately I do not know any further information about Mr. Smith. I would not purchase again. Wall cladding with Silestone is not limited to bathrooms and kitchens. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Then we went to the warehouse and saw entire slabs in both finishes. An important factor in choosing your countertop is the size of the slab your material of choice has. Still, the company was not truthful about its product and warranty. Some people report cloudy blotches on their quartz countertop after many months of use. I decide to extend the bar. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. I am just beginning to research all this stuff ! In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Quartz is one of the hardest minerals in the world. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. Chips and pieces are coming off. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. etc. CLARIFICATION: Wow, three different states. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. Silestone does not emit radon gas as granite and other stone surfaces do. Silestone countertops start with raw granite. Desired outcome: This makes it very durable and scratch resistant I just saw a sample kitchen using the suede finish in Lagoon. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Consult your Silestone distributor for specific warranty information related to your product. Still, that matte piece really made my choice easier. ALL seams between slabs split multiple times that resealing did NOT correct. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Remember Silestone warrants the material, not the install. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. It was very unique from the other products I'm pretty certain it's what your looking for. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. If you need to increase the shine, apply gentle furniture polishes. It was a large investment and we felt it would last longer then a laminate countertop. Hello. caabamama How has the suede performed for you? No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. So it was very expensive for me. Silestone does not need any water repellent or gloss enhancer. Oh yes, I called Silestone multiple times during the year and they returned my call once and never helped at all--they don't seem to care since they just supply material so screw you, Mr. consumer. Hands down, we changed to polished. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. Aesthetically, both granite and quartz are nice to look out. my questions yet. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. Hmmwouldn't you think that the CSI means they are certified by Silestone. How Can You Save On Energy Bills In 2023? Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. And for Silestone it's "Suede." The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. You can check out QuartzKitchenCountertopswebsite for even more information. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Then I get not one but TWO denials for responsibility. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. ADVERTISEMENT George Taliadouros Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. Silestone is Sleastonedon't buy from them or use their product. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. Feel free to contact. It's matte, people. (Blue painters tape remains on my counters still, over ONE YEAR later.) Thankfully, you can prevent this from happening. Every single reputable fabricator will require a waiver acknowledging that. In an ideal world, your countertop would be one solid piece with no seams. The volcano texture rustic yet smooth to the feel and appearance. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. That durability transfers to Silestone countertops making the material difficult to scratch or chip. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. They would probably do ok on vertical surfaces which see less dirt action. This complaint was posted by a verified customer. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. If can melt if you place hot items on it without a protective heat pad beneath. The claim was just denied after the silestone countertop cracked within 20 months of install. Silestone is a man-made material for countertops. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. Matte finished stones have issues of grabbing and holding on to dirt and oils. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. I honestly would NEVER recommend Silestone for anyone. Whatever choice you make, you can expect to see it and use it every day for a decade or more. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. What To Know Before Adding On To A House. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. // Leaf Group. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. Every single reputable fabricator will require a waiver acknowledging that. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Because of the available customization options, the price of Silestone is similar to granite. Heat Resistant. 4. A bull nose edge is completely finished round. It has grown since. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. Scratch Resistant. 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