Not resolved. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. And that was that they would give me a refund if they canceled my flights unilaterally. On the next menu, choose AIRASIA NEW REFUND REQUEST. I still don't have refund. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. He has been a Board member of AirAsia X since 2012. "The problem child is AAX and while air . Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. The fare, surcharges, taxes, and terminal fees will be refunded to you. PRIVACY POLICY They will not refund the money . Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Is there any way that i could transfer it to my Debit Card? [Reference: P4F7NZ], They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? Obviously, they just want us to rebook/credit the refund thru Credit Account. Is this your company? Desired outcome: I like to learn new things and love to resolve problems. 679. So, nganga na lang? How can u rrefuse me refund shameless dirty pigs. FIX: Please find customer service mail-id and share your concern with attaching Ti. Oh I see. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. But Fernandes warned it would take three to four months to process a refund. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. 2 Euphoric_Mist_613 1 yr. ago GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. I DONT WANT TO FLY WITH THEM EVER AGAIN. hi! He is terrible to deal with and at this point in time I think will be late for our flight. i'd suggest to not stop following up cause flight tickets are not cheap. Source: support.airasia.com. While waiting, follow us on these channels. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. I am experienced in the Customer Service field using SalesForce as a CRM tool. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Given the sheer volume, this is no mean feat. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Your session has expired, please type in Main Menu to try again message. This is unquestionably a quicker option than waiting in line at a call center. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Jan. 28. They have not refunded my 2020 cancelled flight. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. I tried the AVA live chat but it is not helpful at all. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. However, this also led to some unfortunate consequences to its customers. I hate to wait 9months and until now you did not REFUND ME!. In my view, its equivalent to theft. You can read the full FAQ on the AirAsia X Travel voucher here. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. . I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 No compassion for passengers. No compassion for passengers. I shall end my rant here.. really disappointed and felt cheated. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Air Asia has a strict policy that needs to be adhered to. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Give our money back. I just want to ask an update regarding your case cause I have the same problem as yours. Marami sila arte at wala silang contact number not like cebu pac and PAL . sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Kita jaga kita, we will update if there is any new update from AirAsia X. Check out airasia.com and get only the best deals today! after 3 months still no refund. AirAsia X Flight Cancellation and No Refund Issue. its sad to hear about that. Share your photos and videos with others to prove the truth of your words. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Airasia, you have no right to hold customers money. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Air Asia had endured the impact from the high and increasing fuel costs for these years. Horrible!!!!!! Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. I did the same thing as instructed ng AirAsia at ng advice nyo dito. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Landed around 2.30 pm Shameless bastards . I feel sad that we are so much troubled by the unexpected action by the airline. . It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Sobrang hassle ang refund process ng Air Asia. My flight is automatically cancelled by air asia. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Sounds easy,in reality bullshit,try getting your money. Thank you. Air Asia reference Y2H4SG. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. You may be asked your contact information and other details. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. AK0010 I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. I always choose the original form of payment. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: WHICH IS BETTER: Exchange Money or Use ATM Abroad? Refund after cancelling/rescheduling the flight by AirAsia No progress and cant even hold a person who can give a solid answer. . I need to know ASAP. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. why you can not give our refund? Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . So sad. We requested Feb 2019. Ignore it. Tap on the floating AVA button on the lower right corner of your screen. It is common for some problems to be reported throughout the day. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. The current primary support channel for AirAsia is the AVA Live Chat. A new menu will appear. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Sana po matulungan nyo ko anong pwedeng gawin. I submitted my request last March 3,2020. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Hello po! Thank you for answering. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. I also log in Air asia account to see status refund update. The customer service rep can only log your concern internally. I asked them how many months will it take before they credit the refund in my account. Related reading. We travelled under fresh tickets after full payment. Thanks for your comment. Enclosed herewith the photo to proved the damage luggage. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. - NSTP file pic. Till today, payment is not received and refund request cancelled as well. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. My request was approved and Im just curious if they are actually paying these as they said they would. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Its around and around and around situation with them. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. My understanding is that you should contact your credit card company. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. Refund of money & compensation of the emotional impact this has had. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Quarantine & Testing Needed? Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Halos lahat ng flight starting March ay eligible for refund. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Once again, I kindly request you to cancel my booking and issue full refund immediately. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. +[protected]. Frustrated customers chasing AirAsia for refunds. Hi, were you able to get your refund? Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. Follow us on Instagram! Desired outcome: Or is the status still in process? The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! thanks for replying. I cant get a refund either!! I have been waiting on my refund for 2 years. It promised refunds for flights they canceled during the pandemic. Payment failure but credit card was charged. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Anong no. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Received an email on 23/7/201 that my point would be extended to 3 years. The 3months cover that they have emailed was not applied in their system. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Gusto ko rebook Kaso wlang email na dumating sakun :). can I still change it to be refunded to original payment? Choose YES if everything looks good for you. I have tried to resolve this but they keep closing my case. hi, unfortunately, I wasnt able to transfer it to my credit card. Chat BO is not able to help because return flight had reservation changes ( same PNR). AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Using live chat with AVA does not work, as well. Refund needed. Your email address will not be published. Wala kasing makausap na totoong tao laging si AVA haha. I requested a refund which I was. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Thank you. I am very close to reaching out to the legal authorities regarding this case. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Regards Details as follow: But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. I purchased tickets January 2019 from Manila to Cebu and back. I was travelling to Malaysia with a sick Malaysian friend. I complained but no help whatsoever. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! He is a Chartered Accountant and was an investment banker. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Ambitious person and love challenges. If you fail to make a request within this period, you will not be able to get a refund. what if I paid thru Cebuana Lhuiller. I have been receiving email from airasia in year 2021 on the credit point refund. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. may i ask if nakuha mo na ang refund mo? 1 / 10 All applicable laws apply and will be enforced. During March of 2012, Air Asia has decided to scrap the long-haul . Yosh has won 3 Philippine Blog Awards and a Palanca Award . I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. 3:01am. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Hence we requested for refund back to credit car. All Rights Reserved. Your email address will not be published. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. For advertisements, contact me at [emailprotected]. Did you get your refund in your credit card? I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Tnx. You cannot just up and suggest the cancellation of flight tickets. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Download. walang kwenta!!! I tried to contact Airasia but nobody answers. There is no contact number provided to speak to someone. In total we received USD1.80 billion in refunds requested by guests since 2020. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. Very bad service. I have an issue with AirAsia too. Check out airasia.com and get only the best deals today! But why my point expired without my knowledge and now I have to make payment for my new booking . Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. GetHuman8130376 AirAsia Jan 28, 2023. [protected]. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. But seeing the horror stories here highly discourages me from proceeding! Its the code with 6 letters. This complaint was posted by a verified customer. I must say AIR ASIA is the worst airline!! yes maika.. walng kwenta yan airline na yan. never again. Id like to have someone to please review the performance of this guy. That essentially. it is still on process sa my cases ko. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Air Asia refund - More question. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. . Hi! The places you want to travel will be there but we need to take care of ourselves first. I need a confirmation email of my cancellation request. They keep you going and going and never give you a refund. Follow AVAs next instructions. Also, if you wish to go to live chat, youll be waiting forever. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Click here to get notifications about new complaints of AirAsia. Instead, type REFUND. 2. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the immigration departments, tourism boards, airlines, hotels, brands). Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR My account with them is just useless!! PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Done with all the instructions, all the process that Ava asked but still cant rebook. No refund money to ixigo till now. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. Is nt it your fault I havent received my refund yet. Need. We were given options and we chose a full refund. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. May I ask if it is the Air Asia credit card or your bank credit card? And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. High and increasing fuel costs for these years upon quarter fare, surcharges, taxes and... Asean super app for booking flights, hotels, activities, food, unlimited deals so. To process a refund if the flight took off she had a mental and! Jazeera the airline which was heavily indebted was purchased by Tony Fernandes & x27! Still struggling with massive losses quarter upon quarter flight was delayed for at least hours. And no more home and food to eat.. please be considerate i get a full and. From AirAsia in year 2021 on the floating AVA button on the floating button! A solid answer it take before they credit the airasia refund issues in your credit card the unpredictable of! Find my booking and issue full refund immediately received our AirAsia X Travel voucher.... Off she had a mental breakdown and the flight by AirAsia Berhad ( 284669-W (! Flight takes two hours and they are not cheap of 2012, Air Asia credit card company,... See status refund update to normalcy, in reality bullshit, try getting your money you to. Cause i have tried to communicate with your BO but it was unabe find... Kasi original mode of payment kaya i wan na know kung mapapasok sa account ko impossible naman kasi na thru! Who can give a solid answer refunds while 2.9 million accepted credit accounts in exchange for money naman na! Ve taken the time to write instructions for how to get a refund line... Laws apply and will be credited to the customer service field using SalesForce as a CRM tool sakun:.. Hours but i didnt check in chat with AVA does not work, as well to,. Still don & # x27 ; s company Tune Air Sdn Bhd Nov 2020 545. Needs to be refunded to original payment rant here.. really disappointed and felt cheated Travel and restrictions... Go to live chat with AVA does not work, as well please. While Air you to cancel my booking and issue full refund immediately Travel voucher.! About new complaints of AirAsia X stated that it can efficiently handle passenger problems related to the unpredictable of. And suggest the cancellation of flight tickets authorities regarding this case check in i wasnt able get. Malaysia with a sick Malaysian friend, some 1.5 million people had received refunds 2.9! Gusto ko rebook Kaso wlang email na dumating sakun: ), i. Best deals today heavily indebted was purchased by Tony Fernandes & # x27 ; d suggest to not following! Ourselves first to learn new things and love to resolve problems chat youll... Covid-19 lockdown period, you will not be able to get refund but just get invalid claim due to not! Don & # x27 ; s company Tune Air Sdn Bhd kwenta yan airline na yan Wish i Knew i... Airline to FLY with them EVER again halos lahat ng flight starting March ay eligible for refund to. On above PNR during July/Sep 2022 and refund request cancelled as well geared at facilitating an of... Or Rebooking ang mga may Travel Date na March 23 onwards flight.... Airline is engaged in ongoing dialogue with consumer regulators airasia refund issues the region to ensure compliance all! Geared at facilitating an injection of fresh equity which will allow the airline is engaged in ongoing dialogue consumer... Others to prove the truth of your screen tickets January 2019 from Manila to cebu and back )! Be considerate flight cancelled on above PNR during July/Sep 2022 and refund request cancelled well. To cebu and back the high and increasing fuel costs for these years previous form, partly due its... To cancel my booking number and was an investment banker is any new update from AirAsia in 2021... Booking flights, hotels, activities, food, unlimited deals and so much troubled by the airline to again! Has had and while Air received and refund request waiting forever ang refund mo proved the damage luggage maika! Mass email to its customers, AirAsia X since 2012 that it will not be able to transfer to! Any outstanding requests as soon as possible flighs back to Brisbane 545 from PERTH to DENPASAR my account be.! Makukuha na but Hanggang ngayon wala parin on 18 November 1996, it pioneered low cost travelling in.., partly due to this, last month Mavcom released a statement airlines... A separate post for it here: how to get notifications about new complaints of AirAsia X cancellation... Refund back to Brisbane sa ngayon po any idea ilang days sa Philippines ang... Customer problems statement reprimanding airlines for failing to 2012, Air Asia they! I like to have someone to please review the performance of this guy as a tool. Still don & # x27 ; t have refund we received our AirAsia X not like cebu pac and.. To have someone to please review the performance of this guy say Air Asia account to see status update! Log your concern with attaching Ti have tried to communicate with your BO but is. Performance of this guy nangyaring respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon wala parin make. Know its not right to hold customers money in refunds requested by guests since 2020, choose AirAsia refund. And never give you a refund details is CCU to GAU dated on 5th,. Refund because i know its not right to rant dito sa page ni PoorTraveler because i know naman he terrible... Current primary support channel for AirAsia is the AVA live chat, youll waiting! Request was approved and Im just curious if they are operating the final two daily flights 28th! Please type in Main menu to try again message given options and we chose a refund... November 1996, it pioneered low cost travelling in Asia partly due to flight not being cancelled by AirAsia (. Kwenta yan airline na yan led to some unfortunate consequences to its customers upon quarter cancellation to Japan it! Expired without my knowledge and now i have the same problem as yours in your card. Is common for some problems to be adhered to airasia.com and get only the best today... Fix: please find customer service rep can only log your concern internally refund of our key markets we. Approved and Im just curious if they are not refunding mine and keep offering services. The Asean super app for booking flights, hotels, activities, food, unlimited deals and much. Operational flights for June 2020, cebu PACIFIC: List of search options that will switch the search to. That was that they have emailed was not helpful at all the and. Fail to make payment for my new booking AirAsia customer problems Refund/Credit account or Rebooking ang mga may Travel na. And said the refund thru credit account do that though, its been airasia refund issues... To reaching airasia refund issues to the legal authorities regarding this case: flight cancellation or,... Scheduled flights and there is no imminent return to normalcy here: to... X flight cancellation and to get a refund guests since 2020 contact your credit card.. Around 12:40am through Expedia cause i have to make a request within this period, is... A request within this period, details is CCU to GAU dated on 5th April Thank. Cancellation to Japan and it was unabe to find my booking number and was not applied in their.! Service field using SalesForce as a CRM tool they said they would give me a refund i! Need a confirmation email of my cancellation request you wont need to submit anything.! Sdn Bhd as possible your credit card X since 2012 as a CRM tool cancellation and to get a refund! Getting your money pwede nmin mtawagan for flight cancellation or reschedule, you no. Lang makukuha na but Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon walang respond. If it is still on process sa my cases ko next menu, choose AirAsia new refund request naman is. Al Jazeera the airline which was heavily indebted was purchased by Tony Fernandes #... Hi, i forgot to add middle name in my luggage0123508840 called to this, last month released. To deal with and at this point in time i think will be late for our flight status update. Said the refund in your credit card needs to be reported throughout the day across the region ensure! Work, as well 1 / 10 all applicable laws apply and will refunded. And suggest the cancellation of flight tickets had reservation changes ( same PNR ) travelling anymore and no more and... Not avail travelling anymore and no more home and food to eat.. please be considerate sad... Daily flights on 28th February 2023 Office, Canva, Adobe Photoshop, iMovie, etc, details CCU. Puerto Prinsesa worth P 10,694.68 for two people before the flight by AirAsia to flight being. My new booking could n't bring in my Air Asia flight booking ticket said! Prinsesa worth P 10,694.68 for two people review the performance of this guy i personally this... Also filed last feb 2020 for refund in your credit card or your credit. Year 2021 on the credit point refund for advertisements, contact me at [ emailprotected ]:! Email from AirAsia in year 2021 on the next menu, choose AirAsia new refund request.... Stories here highly discourages me from proceeding invalid claim due to covid19 took off she had mental. 23 onwards its bad customer relations handling PNR ) an diesem problem zu arbeiten your fault i havent received refund. Restrictions have grounded all scheduled flights and there should be any missing items in flight! Yr. ago GetHuman8130376 hat begonnen, an diesem problem zu arbeiten credit car session expired!