In this blog we will explain how to safely buy a watch on Chrono24. What are customs duties and import taxes? Can I recall a message I've already sent? Some companies (e.g., Breitling) have particularly detailed reference numbers that indicate a timepiece's strap or bracelet, clasp type, and other details. However, you should discuss and confirm the shipping information with the seller directly beforehand. Each watch that sells through Chrono24's website garners the company a 6.5 percent commission. You'll then have access to historical price trends, as well as projections of your timepieces' future financial performance. Advice on foreign purchase needed! What does Chrono24 Buyer Protection cover? However, generally speaking any wire transfer made using the SWIFT network (used in countries like the US) requires two addresses: 1. address of the sender and his/her. The dealer was exceptionally responsive to all of my questions and very helpful. Is that trustworthy? Use the search box below to search through our FAQ and find answers to your questions quickly. Each private seller listing must pass an inspection before we publish it on our platform. Deleted, inactive, and sold listings are automatically removed from your Notepad. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. Bank transfer has little to none. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. If you didn't use the Escrow Service to pay for your watch, you can still activate Buyer Protection retroactively. Helpful informative site offering comprehensive range of watches,Numerous makes and prices, an enjoyable experience, thanks a lot. It was my first time ordering a luxury watch pre-owned online. Your contract partner is always the respective dealer or private seller. Create an account to follow your favorite communities and start taking part in conversations. An idea that we pursue in full stride. You are required to provide us with this number. We will document and confirm your wish to return your order and guide you through the next steps. The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. Negotiate a price through the usual bantering. My only concern is if there is 20 percent vat tax. Our long-term goal for Chrono24. They allow sellers to list anonymously. A subreddit for discussion of wrist watches and pocket watches. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. Hong Kong is set to become the Chrono24 hub for Asia-Pacific. Did you create your Chrono24 account with a different email address than the one associated with your Apple ID/Google Account? - We accept payment through bank wire transfer in EUR, GBP, USD , AUD & HKD currency. How long is Chrono24 Buyer Protection valid? Chrono24 has 5 employees at their 1 location and $22.86 m in total funding,. Tradition meets high-tech - our development site is located in the middle of the idyllic Black Forest. Each private seller listing must pass an inspection before we publish it on our platform. im not paying vat tax. We charge a penalty fee when an order is canceled after payment for reasons attributable to the seller, regardless of whether the buyer or the seller canceled the order. However, you can choose to hide your email address. I've bought watches from a few chrono24 sellers. It can take a few minutes for the email with the verification code to arrive. Changing your email has no effect on your information with Google or Apple. Only dealers who have demonstrated consistent reliability and trustworthiness on Chrono24 are eligible to receive a Trusted Seller seal. Listings are usually activated within 1 to 3 business days. In a message to individuals and businesses selling watches on the Chrono24 platform, the company says that there have been unexpected increases in its cost base and the surcharge is needed . Furthermore, we require all dealers to follow our strict dealer guidelines. We manually review new listings for the safety of all Chrono24 users. Mission There is something that propels us forward. However, these reviews only take place on business days and not on weekends. If it's Chrono24, you should ask them. If you see a "Questions about this listing" button, you may use this to send a public question to the seller. How a seller responds to questions is in our opinion the most important. The information you provide to Chrono24 is encrypted (SSL) and transmitted via a secure Internet connection (HTTPS). Do I have to own a watch to add it to my Watch Collection? You have the following options. Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. You find what you are looking for, order it, and it gets delivered. Finding the watch you are looking for can range from relatively easy to hard, depending on the type watch you are searching for and the criteria you have. Simple. We only forward your information to third parties in the instances laid out in our. Chrono24 has for many models a graph (scroll below) about the price developments of watches, providing an indication of the prices. Had to file a dispute with my credit card company. We check a watch for you before you buy it anywhere online. Which taxpayer ID number do I need to provide? Dealers ship every order with full insurance coverage. How can I pay for an order using an escrow service. Contact our support team. How much does it cost to sell on Chrono24? We can also buy your watch, or sell it for you. Customer focused process and facilitating customs import duty policies and risks, Authentication by hand by an experienced watchmaker, Quality certainty over movement, timekeeping and condition, Authentication report and photos/videos documenting the authentication of the watch, Insured shipment with a priority carrier to your doorstep, Free returns and refund if a watch is fake or incorrect. 1. Send the watch back fully insured and in its original packaging. Authenticity Guarantee. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. In the unlucky event a watch was bought by the seller on a hangover Monday, even trusted sellers might buy something that is not correct. Many dealers take national holidays off in addition to other vacation days. *For details, please inquire via phone or email. You can also use the Watch Collection to follow other watches you are interested in. Thanks to the Chrono24 Escrow Service, your payment is fully covered. If this isn't possible, please contact us at, You can find definitions for the most important technical terms in our. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Yes, you can add attachments by clicking on the paperclip symbol. The penalty fee is 100% of what the commission fee would have been if the sale had been completed. As a private seller, you may not list items for commercial sale. This would wouldn't have worked with eBay/Paypal . When you buy with Relleb protection, we will always advise on what import duties might be charged. And for vintage watches this is even a risk when they buy on their sharpest day, even big auctioneers like Sothebys and Antiquorum have supposedly sold fake watches in the past. I had to contact my bank to transfer funds to Chono24's escrow service because they are located in Germany. Why should I communicate with buyers and sellers on Chrono24? You receive a notification on your Chrono24 account letting you know when the money arrives in the escrow account. Has a wide variety of watches from sellers around the globe. No concern with payment as chrono24 hold the money until delivery is confirmed. We immediately suspend any dealer proven to be offering fakes or replicas. Of course, you will still enjoy the same benefits you're used to. View our detailed guide on how to classify your watch's condition. During this time, you may only offer your item on Chrono24. Put my CC information in and got the message for "Payment being verified". Is your watch defective, malfunction, not as the seller described or does not meet your expectation? Payment is transferred and kept safe in Chrono24's escrow account until you have your watch in your hands. Private sellers are allowed to post up to 10 listings simultaneously. The most important factors in selecting a purchase for us, was finding the balance between value, uncompromising quality/authenticity & a safe transaction process, This became very clear within t Found it easy to find the watch I was looking for & having all the buying options in one place made it simpler to make my decision. You find what you are looking for, order it, and it gets delivered. Increased demand can also result in a backlog of inquiries, leading to delayed responses. I believe most people could find the timepieces they want here. Please keep the following in mind when paying via credit card or PayPal: You should look into the dealer's return policy before making a purchase. vintage) pieces. The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. The watch was exactly as described and I was not disappointed. We do not buy, appraise, or inspect any items. Chrono24 has the highest fees. Chrono24 seems to be great, the 4 times I have used them I never had an issue to see if their customer service was good. I pay through Paypal always. Most dealer listings will include information about the delivery time and shipping costs. Where can I see if I've been charged a penalty fee? I can't find my listing. Estimated values are reassessed on a daily basis. The buyer transfers the amount due to Chrono24's secure escrow account. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. I never felt nervous at any point. Furthermore, we require all dealers to follow our strict dealer guidelines. Yes you make a request to purchase to see if the watch is still available. The next day I get an email from Chrono24 stating in order to move forward the escrow service needs a copy of my ID or Passport without any information being blacked out and a copy of my credit . Our dealers are required to inspect each watch's authenticity and may only list original timepieces. Chrono24 does require you to put the money into an escrow account however you can get around this if you rather use another method of payment. A friendly and competent team in the land of opportunity. Contact the seller and ask for more pictures of the watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to specific times and upload them as proof of ownership. Be one of 4,000 successful private sellers each month. Big props to Pieces of Time in Connecticut. +49 721 96693-920 Discover 500,000 luxury watches from Rolex, Omega, and many other brands - and browse exclusive offers and unique c. Rating 4.9/5 Votes 49,148 Recommended: Good App Table of Contents: Software Details Reviews Alternatives Contact Support Please note that it can take 1 to 3 business days to review your identification documents. It is not possible to link your accounts at a later stage. The watch was exactly as described and I was not disappointed. We offer special conditions for components and accessories. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. What is the legal basis for this request? Do not rely on email payment confirmations. They answere my questions/concerns. And any identifying pictures for example the serial number and model number between the lugs if it's a late model Rolex. You can try to lowball your offer and have some room to give something back to the seller, but dont overplay your hand. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. Chrono24 Around the World HEADQUARTERS IN KARLSRUHE OUR HOME IS OUR CASTLE Our headquarters in the Hoepfner Castle are located in the heart of Karlsruhe, the hub of innovative IT solutions in Germany. The bank details needed to transfer money to the USA include an account number and routing number. The security images aren't correct. Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? How to buy from Chrono24? The latter is also known as an ABA routing number or routing transit number (RTN), and it's a 9-digit number assigned to each financial institution in the United States.. Once you've sold your watch, we charge a commission fee of 6.5%. Once the buyer has received the item, we pay out the sum to you. You can access your messages both on Chrono24's website, as well as in the Chrono24 app. Be one of 4,000 successful private sellers each month. Open your door to 500,000 watch enthusiasts every day. Is my information forwarded to third parties? Also, can i pay through Paypal on Chrono24? As soon as you purchase a watch on Chrono24, it is automatically added to your Watch Collection, allowing you to track its value over time. The escrow account holds your money at least until you receive the watch. Registering on Chrono24 brings you closer to the world of luxury watches. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Our Listing Assistant will recognize the watch and fill out certain details automatically. Log in with your email address (username) and password. We can also delete conversations for you upon request. In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. Chrono24 provides Escrow Service for free. We'll send you an email as soon as the item has been shipped. How does Chrono24 process confidential information? This protects you from people attempting to misuse our platform for phishing or other fraudulent purposes. Our promise: Every new and used watch on Chrono24 is authentic. Bankwire is scary to an anonymous entity, but I've had realative success with using chrono24 w. paypal. We hated to see beloved colleagues and friends being scammed on the internet and we experiences first hand how diffefult it can be to only buy a watch online and also authenticate a watch by yourself. We want to offer visitors to our watch marketplace the best possible experience. Very quick & informative at every stage of my purchase. Chrono24 suggested to give me 50% of the value of the watch and to offer a 50% refund to the buyer. Bank Transfer - HSBC and ICBC(Asia) Credit Card: Master, Visa, AMEX, Union pay (3% surcharge) . We can only import data from your website if you have a minimum of 50 listings. This includes their trade license, as well as references from other dealers. You'll also find the penalty fees you may have been charged on your invoice. Send the watch back fully insured and in its original packaging. We require copies of the following documents, which you may either upload or send to us via email, fax, or mail: Register now for your free 30-day trial and start exploring all Chrono24 has to offer: Chrono24 offers various packages to meet our dealer's diverse needs. If you don't confirm your listing's availability, it will be automatically deleted after a week. Insurance: Thoroughly research insurance options before shipping. Chrono24 review: chrono24.com scam. Your user account isn't active yet. Does Buyer Protection come with any special warranty? Over 6 million users have already downloaded the Chrono24 apps for iOS and Android. Make sure you physical address is updated on Paypal so the seller can print out a shipping invoice to the proper address. What should I do if the seller doesn't respond to my inquiry? The bank had to temporarily allow a funds transfer. VAT or import). Which delivery service will deliver my order? Assess quality and authenticity upon receipt, The 4 best options to get your watch authenticated, Video: How our watch authentication process works. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Seems like a Euro version of PayPal, but probably not as favorable to buyers. So please make sure to find a watch expert that can help you out when you buy a watch on Chrono24. We recommend reaching out to the dealer to discuss the process before returning the item. After entering your search, you can filter the results by brand, model, condition, material, and more on the search results page. You can pay through bank transfer, Paypal, and Chrono24 secure checkout. Chrono24 provides easy, safe, and reliable market access to all watch enthusiasts. There are two ways to register for and log in to your Chrono24 account: You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. Never take unnecessary risks. Facts & Figures No, we will not leave you hanging now as there are proper ways to do this, and we will provide you with some tips crucial to know how to buy a watch on Chrono24 safely. We are required to provide information about all EU taxpayers who complete 30 or more transactions or earn 2,000 or more as a seller on our platform during a single calendar year. Our promise: Every new and used watch on Chrono24 is authentic. Most are good. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Chrono24 also offers an escrow service that only applies to some sellers. The largest availability of watches can be found on Chrono24. Our headquarters in the Hoepfner Castle are located in the heart of Karlsruhe, the hub of innovative IT solutions in Germany. Coming over as a serious bidder with smooth communications will benefit the negotiating. Also, be careful that with Chrono24 buying protection you have a 14-day period to raise a problem. Only then do we transfer payout to the dealer. Be kind to the seller and have patience. The first step is vetting the seller. Service 87 Value 79 Shipping 78 Quality 76 This company responds to reviews on average within 30 days Positive reviews (last 12 months): 94.4% View ratings trends Price was competative and delivery was quick. This will include its tracking number, if available. What can I do? Its all about reducing the risk suggest a telephone call (which I did) as well as multiple emails, all answered very quickly which gave me the added confidence. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. August 3, 2020. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. We immediately suspend any dealer proven to be offering fakes or replicas. The Watch Collection lets you manage and track all of your watches online. Be sharp on red flags and have a good look at the details in the photos. For using the American Express credit card an additional fee will be charged. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. What data does Chrono24 transmit? Chrono24 provides Escrow Service for free. 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