You can ask the customer for proof that they bought an item from you. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Create New Return. Shop this season's collection of clothes, accessories, sportswear & more. Items should be returned in the original condition you had received them in. Select which items you wish to return, the reason why and whether you would like a refund or exchange. ENJOY FREE SHIPPING WITH MIN. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. You can request the purchase for returns between 18th October 24th December till 31st January. Health Service Discounts 10% off full price purchases, subject to availability. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. Does BJs Accept EBT Card For In-store and Online Purchases? As long as the policy requirements, the defective pieces are not acceptable in-store or even online. For more info, please see our returns policy. The brand will not accept exchange requests for one product with another. There are certain exclusions that you have to keep in mind. Our registered VAT number is GB974823775. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Free shipping for many products! As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Visit our returns portal - https://superdry.returns.international. We do not allow returns, exchanges or refunds on sale items. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ Please ensure items are in their original condition. They do not cost charge for the purchase you wish to return. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Superdry doesn't accept such products. Unfortunately, this is not something that Superdry guarantees outrightly. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. Fill out the necessary information and start your returns. You probably have one of these proofs to make returns. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Does Walmart Accept EBT? You can find your local drop-off point by clicking the link at the bottom of the returns portal. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. 4. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. 4. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. 0QVT{R'[vyc' Enter your full order number, including any text, in the designated box (e.g. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Superdry follows a '30 day no questions' asked return policy online. The vintage stock is original and has a slightly lighter color in terms of its look. The label will be valid for 7 days from the date that the return is generated in the portal. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Return your item in good and original condition. To help us improve GOV.UK, wed like to know more about your visit today. Enter all relevant information, such as the reason for a return, product serial number and so on. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Items purchased using a gift receipt can only be exchanged, or a gift card issued. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. After inspection we will confirm if the merchandise is in acceptable condition or not. Further, you will be asked about which product you wish to return. Currently, Superdry return policy claims to avoid exchanges. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Superdry will contact you if there's no reason why the refund is not possible. For further information regarding whether returns are free for your region, please click here. By using this Site, you consent and/or accept all such cookies. stream IU(nk You can find your local drop-off point by clicking the link at the bottom of the returns portal. top 20 stores with the best return policies. Goods should not be soiled, torn, damaged and must have the original tags intact. Items cannot be returned to a Superdry concession or franchise. The vintage return policy applies to vintage items which are in stock. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. 1. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. It is very important when you return an item that we know the order number to which it relates and your details. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Find up-to-date store information and services to shop your premium authentic style this season. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. As soon as it has been processed you will receive an email to confirm. You have rejected additional cookies. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Visit our returns portal - https://superdry.returns.international. Your statutory rights are not affected. <> ; Please detail the product, quantity returning and the reason code as . We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. Code must be entered at checkout. 2. This could be a sales receipt or other evidence such as a bank statement or packaging. Make sure the product is in sellable condition. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. We have provided detailed information for your returns and a simple guide to the Superdry return policy. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. What Is the Superdry Return Policy? If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Wait for a confirmation email once Superdry has refunded your money. Online: You can easily return your order by visiting the online portal of Superdry. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. 3 0 obj Sales of this kind are known as distance selling. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. As long as the products are intact and have their original components they will be eligible for a return. T: 0870 889 3102 They will allow an exchange for an item if the size, color, or quantity is an issue. As soon as they complete the process, you will get an email. Can I return a faulty item at Superdry? knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). You have accepted additional cookies. Can I make Superdry postal returns for in-store purchases? A refund will be presented in the original method of tender, provided that all criteria in this policy are met. Product Specific Policies: Don't worry if you don't have a printer; print in store options are available! Enter the order number, postcode, and email, and select proceed. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. ' enter your postcode, email address or last four digits of your telephone number and then click '... Receipt can only be exchanged, or a gift receipt can only be exchanged, or gift. To know more about your visit today and whether you would like a refund exchange! Obj sales of this kind are known as distance selling will not accept exchange requests for one with. 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