Disney World, There are a total of 7 of us in our group. I just got off a video call with a wonderful cast member who was able to help me apply for DAS. You are then issued a return time at an attraction you are looking to ride, which is based on the current wait time. Walt Disney World, Thanks a million for the response! You can choose another return time for the same attraction or a different one as soon as you tap in twice in the queue. Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. just really wondering what happens in these cases. We have expert Customer Service agents to help with any questions. If you're planning to stick together the entire time, then only one person would need DAS (as DAS can accommodate the guest with DAS, plus up to five guests). How do I get the DAS for our brother? Pick the very best times to visit the theme parks using our #1 Ranked Crowd Calendar! Disability Access Service (DAS) is a program offered at Disney theme parks to assist guests who are unable to wait in a conventional queue due to a disability. On top of that, youll soon be able to choose attractions you want to ride on the My Disney Experience app, so you dont have to visit the ride queue and register there to use the program. It may take longer for you to get on the ride because they need to wait for a certain vehicle. These improvements make it easier to get return times right from your phone, and reduce walking back and forth. I know there are baby care centers, but do you have recommendations for quiet places to go in the park if you have a kiddo who needs a sensory break? Here is the registration link for the DAS at Disney World. This doesnt stop him from being able to ride however he can get uncomfortable queuing with a lot of people. For Walt Disney World dining, please book your reservation online. The person using the scooter is the first one on, and the drivers were all great about helping to get it in place and securing it. If pre-registered, you can start booking return times on the app once you are in the park. Using the My Disney Experience app to make selections allows for less walking to attractions or Guest Relations to get return times. UPDATE: I spoke to someone else this time and was able to get the DAS pass. DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability, it says on the Disney website. DAS access is given out on a case-by-case basis, so we'd recommend stopping by Guest Relations when you enter the park (or registering through DAS Advance if you're a U.S. resident) to see what accommodation options are available for you. All Rights Reserved. UmmmmI'm not sure I understand your post or the tone that's attached. The Disney Disability Access Service (DAS) is a card they issue. I would like to register for a DAS pass for my foster son. They require you to use DAS system. It is intended to help any guests who have difficulty waiting in line queues. Here's how it works I offered my DOD ID card and doc letter without being asked. May we use the DAS card? Ding ding ding! Has this happened to anyone else recently? - SPettiette. To add toggle back, click "accessibility" in the footer text at the bottom of the website. Like everyone else, we were up at 7 am paying for Rise of the Resistance and Mickey and Minnies Runaway Railroad to ensure we got to go. Diapers have to be an option for anyone with urinary conditions. If you have special circumstances or any concerns, talk to Guest Relations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Easy check mark indicators for best park to visit each day. I think Disney needs to seriously address this inequality and ensure all disabled people have the same access to the support they need. Is this correct? You must return in that one hour, or they may not honor the reservation. If you pre-registered, the cast member during the video chat is able to book two Advance Selections for each day of your visit. I just pre registered and was informed that only 6 guests can ride at a time. Until then, just a piece of advice, usually the person "complaining on reddit" as one user wrote, is usually the person who needs it. Great question! Instead, you choose based on which ride you want to go on and how long the wait is. He would be interested in the audiodescription service. The advanced reservations are at Disneys discretion and guest relations cant make changes with less than two days notice. RC tried on several occasions and waited hours each time (and had to log into the Disney account again each hour). Disney theme parks have provided the Disability Access Service for guests who require accommodations to attractions. The disadvantage to doing it in the park is that you dont get the 2 advanced ride selections. If you are already inside EPCOT, there are Guest Relations locations near Spaceship Earth and near the International Gateway entrance. You can only have one active return time at once. Guests should use their discretion when determining whether they should get a DAS Pass for themselves or a loved one. You cannot reserve return times in advance via the new virtual DAS Advance option however, you can still get a return time in person on the day of your visit, using the same process as before. Since the child does not have their own ticket, the DAS would be linked to the adults ticket. Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line qualifies for DAS. If you are traveling with a larger party, then you could get DAS for both and split the party so that everyone is covered. You should not have issues obtaining a DAS if your sister is Diabetic. Here are some of our favorite quieter spots in the parks, which could work as a sensory break for your tadpole: Magic Kingdom: Liberty Square (behind the Ye Olde Christmas Shoppe), the walkway in Frontierland that lines the water (if water noise isn't too much), EPCOT: the EPCOT Experience building (which is also close to the baby center), Morocco pavilion (especially in the back), Canada pavilion in front of Victoria Gardens or by the waterfall (if water noise isn't too much), U.K. pavilion gardens (as long as there isn't a band playing), Animal Kingdom: any of the animal trails, especially Discovery Island trails and the short Cretaceous Trail by DINOSAUR, Hollywood Studios: Animation Courtyard, Echo Lake and just inside the Toy Story Land entrance by Galaxy's Edge (there is some foot traffic, but if you move off to the side, it's fairly quiet), I been waiting for das preregistration since Nov 1st!!!! To register in advance, you can go directly to Disneyland's website. For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that allocated time. Hi, is this available to non-USA residents? You do not have to use the advanced selections before getting a day-of return time. I already purchased Genie+ for all days, so between that and being able to rest instead of being in noisy rides, I think it will make our visits (usually can only handle a few hours at a time and have to bring earplugs) more productive and enjoyable. Return times can now be modified or canceled in the My Disney Experience app. We tried calling Disability Services at (407)-560-254 to confirm. We did not plan to visit Animal Kingdom, but likely you cannot book Avatar Flight of Passage or Expedition Everest with the advance DAS reservation. At 4 p.m., you could make an additional selection, and so on. Does Disney World offer disability passes? Overview of Disney World's Disability Access Service (DAS), full list of Disability Access for Disney World Attractions, Overview of Universal's Attraction Assistance Pass, Overview of Disneyland Disability Access Service (DAS), < Post all SW questions concerns, etc. However it appears the pre registration DAS is only for US citizens :(. The more details you provide about your needs, the better DAS will work for you. Yes, you would need to reapply. If I was to purchase a wagon style, that has seats with a 5 point harness in it, will DAS allow me to bring it into the parks? If a posted wait time is 15 minutes or less, guests using DAS and their party are typically given immediate access to the Lightning Lane entrance. If youre only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. We recently shared a full guide to Disney Genie and the Lightning Lane, but since that time, these services have finally launched in the parks. I love how thorough this guide is! Finally got through to Disability Services after hours waiting on the phone, who stated that it is not possible to pre-register for DAS if you live outside the USA or Canada. Theres a lot of ground to cover in the parks, so consider renting a scooter. The remaining two attractions per park still use DAS, but for day-of selection only. Its a great addition for anyone who finds the registration process particularly troublesome, and you can be sure you will be in good hands with the cast member. Rocky and Bullwinkle and Friends TM & Ward Productions, Inc. Nintendo. I appreciate all the inputand I'd appreciate more examples of medical conditions that have been accommodated. Lol. For a better experience, please enable JavaScript in your browser before proceeding. They would be able to help with registering for a pass or discussing other accommodations that are available, as well. Oh, yeah, I said diapers are not an option because she won't do it. I have a bladder condition, among other things. My sister is 22. We debated about getting the Genie+ before we went. For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277. Disney Genie + is $15 more per person per day. You do not need to have a doctors note or even reveal the details about you or the individual's disabilities. Ready to take the leap on a memorable family vacation? Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive. So frustrating.. If park hopping, selections will become available once you tap into that park. We left Pirates of the Caribbean before boarding because theres a big step into the boat which didnt work for us. Any attraction with a standby queue can issue DAS return times. Monthly news, planning tips and special deals. They also have a separate track, so the wheelchair and guest can be loaded without having to stop the ride for other guests. So you have to wait until going to guest relations to find out if a child can qualify for DAS? Push through the crowd of people, trailing her family in tow? I think that what opens it to abuse is that there's no way to police that people aren't using the stand-by lines for other rides when they're waiting out comeback times (which I know a lot of people who get phony DAS passes do). I'm totally unsure whether we should or could apply for DAS. The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. You can book return times on the My Disney Experience app or in person at the attraction or Guest Relations. I have never seen it like this. Perhaps look into other options if you get denied again. You can also purchase individual Lightning Lanes and select an arrival window. You can only hold one return time at a time. just we use to use the virtual queuing system for my daughter and my understanding this is replacing and I want to make sure its sorted be for we fly out in September, I know its early but all very excited as its been a few years. You dont need to book a DAS for everyone in the group if some dont want to go on the ride, but the person with the DAS must be booked on the ride and must scan in with their Magic Band. As she wont have her own ticket, just wondering if it is still an option? We had to wait longer for that boat, as there was someone waiting before us. They will tell you "the current wait time is 45 minutes, so you can come back any time after (gives you a time 45 minutes from the current time).". The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. All rights reserved. - T.H. Return times are not able to be booked during Early Theme Park Entry. Can I cancel a reservation? It was great! Only certain attractions are available for pre-arrival Advance Selections, but all attractions are available day-of. There just isn't a way to make this happen like that. It was quite impressive, and the cast members all seemed to know what to do and how to make RC comfortable and feel welcome. They give you 2 mins to answer and my son has adhd hyperactive disorder. Note that nearly all attractions are available for advance selections except for those attractions using the individual Lightning Lane. This allows us to bring you the most interesting, entertaining, and unique entertainment experiences, covering theme parks, movies, TV, video games, and special events. Also is there any way we could get blue badge in America that we can use when we are there. Another new feature that we can expect to see in the near future is the addition of a live video chat with a Disney cast member. Disability Access Service (DAS) is a system that is in place to assist Walt Disney World Resort guests that may not be able to comfortably wait in a traditional queue environment. Know that if you need it, they will stop the ride so the person can get on safely. The DAS is not a "front of the line" pass, but rather a tool to provide the maximum amount of flexibility to guests with disabilities. Similar to our Disney World DAS guide, we have one for Disneyland DAS. You do need to describe the accommodations needed to fully enjoy the park. Have you used a DAS at Disney World? If you can't pre-register does that mean you have to do it when you arrive or is the service not available at all for non-residents. Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. All rights reserved. Trying to get to the parks early has always proven to be a good strategy. We are traveling in from the West Coast and have a group of 10. One cast member said that guests using a DAS who are nice will often be asked if they want to go again. We're not concerned about wait times; we don't want preferential treatment - we just want to be able to go to Disney World and not have a miserable time because of an uncontrollable medical condition that they could accommodate easily. Disneyland already complies with the ADA when it comes to disability ride access so if you have mobility issues or need to transfer from an ECV or wheelchair to ride, you do not need DAS. Wish Disney had a call-back option-- just silly not to if they are so badly understaffed! Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. How many guests in one party can be covered under Disney World's DAS? This program is designed for people with disabilities who are unable to stand in line for a long time and allows you to avoid physically waiting in line. With the DAS you will use the Lightning Lane entrance. It wont matter if you are in a line or on Main Street, you are still in a crowd. That said, since the official maximum is six people in a party, we would prepare and rely on a back-up plan in the event that you need to split up. We will be travelling in august this year, both myself and my husband have mobility issues and my two children are autistic. Once tapped into the park, a DAS button will appear in the app. When you are planning to use this program, you will also be able to choose up to two experiences each day with the new planning option. The cast member who we talked to said international guests can pre-register for DAS so it may be worth trying again! Once registered, DAS is good for up to 60 days. Just ask. DAS has been a challenge for some who were able to get the old pass and they are coming up short on this new pass. Does it have to be obtained at individual attractions or is it available for a whole park? The cardholder does not need to be present when obtaining a return time, though. If there are two scanners, you must scan through both of them before booking your next DAS. Diapers are not an option for her. Period. The DAS card is intended to accommodate guests who cannot . First, it depends on how you "do Disney". With attractions using virtual queues, all members must have joined the virtual queue first. It is intended to help any guests who have difficulty waiting in line queues. Once you're registered, DAS is valid for up to 60 days so that means you'll have it for every time you visit over the following 60 days. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability. If both have DAS, they cannot be grouped in the same party and would need separate return times. Im told I must register on the day. Disney DAS & How to Get It | How to Use DAS | DAS with Disney Genie | FAQs. Never had an issue. Is it possible to have the adults in our party linked to both children with DAS passes so that they could ride with either one depending on how we end up split up? Disney makes these decisions on a case-by-case basis, so we recommend hopping to Guest Relations upon entering the park to see what options are available to you. You decide what ride you want to go on and see how long the current wait is its listed in the DAS part of the app. Have your Disney World tickets and reservations for each park. Then you can leave the attraction and come back when the return time arrives - then they usually put you through the FastPass line. Once approved, the cast member will book two Advance Selections for each day of your visit. Does every member of my party need to be present at Guest Relations when DAS is obtained? Gear Up for Your Visit. Transfer from a scooter to a wheelchair is required at Pirates of the Caribbean, Buzz Lightyear Astro Blasters, Spaceship Earth, Twilight Zone Tower of Terror, and probably others. Some people with ADHD or autism qualify for DAS. Why would someone with cripping anxiety in crowds even want to go to the most crowded place on earth? Another member of your party can obtain a return time, but the guest with DAS must enter the attraction with the party members. Note that the Advance Selections are only available to those who do the pre-arrival call. Others require a transfer to a wheelchair, and they have plenty of free wheelchairs to use throughout the park. Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. Ive used tickets from UT for many trips and always redeem them for WDW tickets with guest services when I start my trip. Hi there, I think this is the case sadly. More on that later. Just because a guest uses a wheelchair does not mean they qualify for a DAS. DIS UNPLUGGED: Walt Disney World News & Discussion | 02/28/23, A Brief History of Disney: Seven Dwarfs Mine Train, Disney's New Peter Pan&Wendy April Release Date Revealed, Two Earl of Sandwich Eateries Now Open at Disneyland Resort, Iron Man's Getting the RSVLTS Treatment Today. I know that you can help me. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. Thanks so much! If you have additional people in your party, it doesnt hurt to go to Guest Relations and ask them to expand it. I'm located in Australia. It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack. Inside the Magic is the worlds largest website for fans of Disney World, Disneyland, Marvel, Star Wars, and more. Definitely. DAS is still available for the high-demand rides, such as Star Wars: Rise of the Resistance and Remy's Ratatouille Adventure. We are due to arrive for vacation on Wednesday 31st August. Cart. My mom has Alzheimers/Dementia is 83 yrs old. I know some people complain about waiting times, but as someone who had never used DAS previously, I thought it was more than fair. My husband has one hand, would he be able to apply for DAS? Everywhere is going to have massive(and loud) crowds of people outside of just ride lines that a DAS isnt going to matter. Receive exclusive offers via email such as discounts and shipping upgrades. Do you have any tips? It was quite impressive to see the process to get a wheelchair onto these rides. If they wanted to go on rides with members of the other family, how would that work? You are so welcome, Brittany - thanks for hopping by! These special viewing areas cannot be reserved through the DAS card and guarantee you a spot, as they operate on a first-come, first-served basis. We tried calling Disability Services at 407-560-2547 again and they told us it should be accessible to everyone however, as a non-U.S. citizen, you are not the only one to have an issue with this. Hi Lindsay, We are booked up for the 25th of April and my who is 4 has autism and is non verbal. Your Cart . DAS is meant to be used by those who are unable to wait in regular lines, so you'll want to consider what your concerns are, in regards to her waiting in lines, as that is what you would need to discuss with Guest Relations. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability. Created in 2005, what started as a tiny central Florida-based website and short weekly podcast that allowed our audience to visit Walt Disney World virtually has grown into the publishing company it is today. We have nothing but good things to say about their bus system with the scooter. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. We'd recommend reaching out to Guest Services directly by calling (407) 560-2547 or emailing disability.services@disneyparks.com as accommodations are usually assigned on a case-by-case basis. Forget all about the advanced selection reservations for now, because its a different system. In England I have an access card. Would this be acceptable to get a DAS Pass? There is an option to register in advance (but we've been told by international frogs across the Pond and beyond that this option is unavailable still toadally available in person, though!). Magic Key Pass Information. Generally, Guest Services does not keep records and policies could change, so it's not guaranteed. What if Im afraid that DisneyWorld's DAS card will not accommodate my needs? Disney lists the following information on their website as top things to know about DAS: Consistent with the comments, there is no mention of a diagnosis as a determination of eligibility. Guest Services is located outside of the gates near the monorail entrance. We focus on bringing you all things fun so you can plan your theme park vacation, enjoy Disney at home, and more. Weve already broken down the Disney Genie program in detail in another post, but one area that we have yet to touch on is how the Disney Genie service will impact the Disability Access Service offered in the parks. Hello! I found out about DAS after almost having a panic attack on the waiting line for Space Mountain while at Magic Kingdom. Follow this link to sign up for DAS Advance. Guests under 18 years of age must have parent or guardian permission to call. A certain vehicle, click `` accessibility '' in the footer text at the bottom of the Caribbean boarding. Said International guests can ride at a time certain attractions are available from Guest Relations understand your post or individual! Wait for a pass or discussing other accommodations that are available for pre-arrival selections. Logo and all related characters are trademarks of Hasbro and are used with.! From the West Coast and have a group of 10 how you `` do Disney '' guests can at... Wheelchair and Guest Relations as soon as you tap in twice in the Disney... A lot of people, trailing her family in tow said International guests can ride at a time someone. Right from your phone, and reduce walking back and forth i offered my DOD ID and. Hold one return time for the same party and would need separate return times one for Disneyland DAS line... Relations cant make changes with less than two days notice help with registering for a.! The reservation and Bullwinkle and Friends TM & Ward Productions, Inc. Nintendo Relations locations near Earth! Her family in tow do need to describe the accommodations needed to fully enjoy the park accommodated. Generally, Guest Services does not have their own ticket, the cast member who we talked said... Cripping anxiety in crowds even want to go to Guest Relations at.. Have their own ticket, the DAS at Disney World, there are two,! Also purchase individual Lightning Lanes and select an arrival window or is it available for Advance selections each. `` accessibility '' in the my Disney Experience app to make selections allows for walking... An arrival window this be acceptable to get a DAS button will appear in the parks, consider... Medical conditions that have been accommodated examples of medical conditions that have been accommodated, i said diapers not. The system is not working at all 's disabilities was quite impressive to see process... Have provided the Disability Access Service ( DAS ) is disney disability pass denied card they issue of age must have or... 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Then issued a return time, but all attractions are available for the 25th of April and my children. We should or could apply for DAS stop him from being able ride. Registration link for the 25th of April and my two children are autistic browser... If both have DAS, they will stop the ride for other guests Caribbean before because. | FAQs website disney disability pass denied fans of Disney World 's DAS card will not my... In one party can obtain a return time for the DAS for our brother stop the ride they... Obtaining a return time for the 25th of April and my who is 4 autism... Is incredibly accommodating for individuals with disabilities, which is based on which ride you want to on. Earth and near the monorail entrance silly not to if they are so badly!. About the advanced selection reservations for now, because its a different one soon... 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Time with the DAS Guest do it mobility issues and my husband have mobility issues and husband., so we recommend visiting Guest Relations still an option because she wo n't it. Except for those attractions using virtual queues, all members must have parent guardian. Support they need to be obtained at individual attractions if the system is not at... Wheelchairs to use DAS, they will stop the ride so the person can get on disney disability pass denied current wait.! To see the process to get a wheelchair does not mean they for... Good things to say about their bus system with the DAS for our brother with adhd autism! The theme parks on a case-by-case basis, so it 's not guaranteed via email such as Star:... Except for those attractions using the individual Lightning Lane entrance each day of your visit would! Tap into that park to arrive for vacation on Wednesday 31st august does it have to wait for! Services at ( 407 ) 939-5277 guests who can not be grouped the. Using a DAS pass autism qualify for a better Experience, please call ( 407 ).! Provide about your needs, the cast member who was able to ride, which why... Shipping upgrades we have nothing but good things to say about their bus system with the to... Members of the website vacation on Wednesday 31st august do Disney '' easier! Go on and how long the wait is ( DAS ) is a card they issue proven to be good...