Is it directly after updating? Rename the SLCache folder to SLCacheold, present at the following location: Windows: C:\Program Files (x86)\Common Files\Adobe. 7. You can avoid GPU driver crashes, screen/document redraw, blue or Xd-out images, or color display issues by using the latest video drivers. These downloads will not be available after 12/31/2023. Adobe allowed its license of the third-party face-recognition module used in LR 6 to lapse in December, and now LR 6 often crashes during startup and later. My System: Lr-Classic 12.2 Photoshop 24.2, ACR 15.2, Lightroom 6.2, Lr-iOS 8.0.8, Bridge 13.0.2, Windows-11. Usually after an update to Classic from earlier versions of Lightroom. To elucidate for those reading in linear rather than threaded view: What worked for you was "Removing the face information folder C: \ Program Files \ Adobe \ Adobe Lightroom \ CIT". And the crash was apparently caused by trying to import 18337 new photos into your main catalog? Do you see one or two icons in your dock or task bar? Regards. The old 'Feedback' forum was shutdown for that link. Piet Van den Eynde: Beginners get more than enough information from this book, but even an experienced user . Start up your Mac. You can read more about troubleshooting the GPU acceleration on the Adobe site here, 2024 Dalmatian Pelicans Photography Workshop, Turn Off Live Photo on Your iPhone Camera. JavaScript is disabled. If yes remove the old Lr icon. See: To troubleshoot your computer's graphics card GPU (Graphics Processing Unit) and driver, see Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom Classic. 4. My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.2 - Photoshop 24.2. The GPU will be off. 8. Hi Karl, I've been comparing Adobe Lightroom of the unadjusted raw files with different software, including Capture One and DxO PhotoLab 6. 5. Are you saying that a new empty catalog opens fine, whereas the previous catalog kept crashing? Check to see if you have two Lightroom icons in your dock. When in the Develop module, Lightroom Classic indicates that the photo could not be found, or is offline, or missing, or your images displaya missing icon ()inimage cells in the Grid view and the Filmstrip. In most cases, turning off the GPU acceleration stops those crashes. 2. This will save you the hassle of having to manually reset all of your custom preferences if this step doesn't fix your crash problems. Hello, i am using LR6 on my Mac (MacOs High Sierra 10.13.6). I tried to follow navigations above - but I cant find com.adobe.lightroomCC. Couldnt you stick to a version of MacOS that is known to run Lightroom 6? I have one problem though - if I start Adobes Lightroom 6 it freezes when I try to use the development module. Can you open it from the Creative Cloud Manager? Restart your machine. Use the Creative Cloud desktop app to update Lightroom to the latest version. Once that is done, please try launching the Lightroom and let us know. Apple menu > About This Mac > Software Update. I have Lightroom 6 downloaded on my iMac, and it was working fine until after I updated to macOS Big Sur. Also you will need both serial numbers (v3 + v6) to install. I used this link to download version 6.14.https://prodesigntools.com/adobe-cc-2015-updates-links-windows.html#lightroom. Adobe Lightroom GPU Troubleshooting and FAQ. Method 7: Optimizing Catalog. Suddenly, Lightroom (any version) (mine is 2.7) crashes on startup with the following: Problem Event Name: APPCRASH, [quote author=Hobbyei link=topic=1113'.msg749'7#msg749'7 date=1285326787]. Dedicated community for Japanese speakers, /t5/lightroom-classic-discussions/lightroom-6-crashes-on-startup-windows-10/td-p/11676108, /t5/lightroom-classic-discussions/lightroom-6-crashes-on-startup-windows-10/m-p/11676841#M216307, /t5/lightroom-classic-discussions/lightroom-6-crashes-on-startup-windows-10/m-p/11719782#M218941, /t5/lightroom-classic-discussions/lightroom-6-crashes-on-startup-windows-10/m-p/12972612#M276302, /t5/lightroom-classic-discussions/lightroom-6-crashes-on-startup-windows-10/m-p/12973286#M276335, /t5/lightroom-classic-discussions/lightroom-6-crashes-on-startup-windows-10/m-p/12974540#M276427. - Nik Collection 5 - Topaz Sharpener AI, Dedicated community for Japanese speakers, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/td-p/9568652, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568653#M86247, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568655#M86249, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568659#M86253, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568661#M86255, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568662#M86256, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568663#M86257, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568660#M86254, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568657#M86251, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568654#M86248, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568656#M86250, /t5/lightroom-classic-discussions/lightroom-crashes-on-startup/m-p/9568658#M86252. I rebooted in safe mode and lightroom 6 still not opening. But opting out of some of these cookies may have an effect on your browsing experience. Are you referring to this: That thread is in the old feedback forum, and apparently it wasn't copied here last year in the migration (many weren't). Optimize Lightroom for Maximum Performance. Legal Notices | Online Privacy Policy. Make sure that you apply Read & Write permission to all enclosed items within these folders. Although LR6 is 64bit, it does not have a 64bit installer, and, LrC v12.0.1/Luminar 4/Luminar Neo/Nik Collection by DxO. Go directly to your card manufacturer's website to check for driver updates. iMac running 10.13.6, Lightroom 6 (build 1014445) will no longer run for me. Lightroom crashes while creating previews A few days ago I tried to import photos into Lightroom, but it crashed as soon as LR started to make previews. Find the Lightroom preferences file. Classic Or Cloud? You can solve many abnormal and intermittent behavior issues by resetting the Lightroom Classic preferences to their factory-fresh state. Lightroom cloud is behaving perfectly on my ipad and iphone, but the desktop version (NOT Classic) is very, very slow to synchronise with the cloud. 3 Answers. If you encounter a crash, be sure tosubmit all crash reports. Make sure that you have installed all the latest OS updates by choosing Apple menu > About This Mac > Software Update. Post questions and get answers from experts. Local. Today alone, your fix gave me back an hour that would have been spent doing hard reboots on my machine and hoping for the best for the rest of the day. While Photoshop includes doctoring functions like adding, removing or altering the appearance of individual image items, rendering text or 3D objects on images, or modifying individual video . Calibrate your monitor either by using your operating systems calibration feature or a hardware colorimeter to create a good color profile for your monitor. You will see a find . I have reconfigured the backup program that I am using . Changing the AutoBahn setting from true to false worked! Legacy Lightroom 1-6 (folder-based, perpetual), download our free Lightroom Quick Start eBooks. I've been using Lightroom 6 on my system for quite some time and now for several days it's been crashing every time I start it (right after the splash screen). Click on the first line and use the command Ctrl+F. My System: Lr-Classic 12.2 Photoshop 24.2, ACR 15.2, Lightroom 6.2, Lr-iOS 8.0.8, Bridge 13.0.2, Windows-11. In most cases, you just need to log out of Adobe Creative Cloud and then Post questions and get answers from experts. If you still experience trouble on macOS, try repairing the permissions on the disk. You also have the option to opt-out of these cookies. A dialog box asks if you want to Reset Preferences. On PC go to C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs where [user name] is your login name. You may have better results by contacting Adobe Support as you've got several different suggestions going on here. Release the power button when the startup options window appears. Lightroom Classic CC 7.0 or Lightroom CC 2015.12/Lightroom 6.12 crashes when you have multiple external devices such as memory card readers or hard-drives connected to your Mac. This morning I launched Lightroom on the current machine without issue and I tried to import about 400 photos, and that's when Lightroom closed on me for the first time.Every time I relaunch since it shuts down within 5-8 seconds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Available in both print and ebook forms. Click "Updates" in the sidebar. cloud as this sends me back to the crash report. My Main Catalog file is not in the Users folder on the same drive as the OS but on a separate hard drive along with some of my photos. You see the following text in the terminal window: When prompted, enter your Mac login credentials. To optimize Lightroom Classic on your computer, seeOptimize performance. Thanks. The GPU. By clicking Accept, you consent to the use of ALL the cookies. Inside Lightroom folder you should be able to see Preferences folder and as soon as you open that you should be seeing Lightroom Classic CC 7 Preferences.agprefs file. FWIW, I have run the Creative Cloud Cleaner tool and run the "Fix Host File" and "Adobe Content Synchronizer (CoreSync) (6.2.0)" tools no no avail. Try all the steps below beforeposting on the forumsfor Lightroom Classic specific issues. April 25, 2022; I tried upgrading to 2.6, nothing. Have look-up product page on my Adobe account: LR 3 and LR6 are registered there. FYI, as long as you start 10.0 with internet on, you can leave Lightroom running and not have an internet signal. By default Lightroom will have the GPU on, unless it encounters an error with the GPU. If you open Lightroom Classic and your catalog is empty or doesn't have all the images you're expecting, it's likely you've accidentally created a new catalog or opened the wrong or an old catalog. I have the same problem - LR6 crashes right after the splash screen since yesterday. LR6 has not been supported since 2017. Launch Lightroom and go to Preferences > Performance. You can email us at lrg@lightroomguy.com or use the contact form below. Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, - . (If Photoshop won't open, you can also open the Creative Cloud app directly.) Not able to activate Lightroom Classic, the Develop module is disabled, or applications are appearing as trials? I'm referring to the bug report linked within that link for the workaround. Increase the cache size. Now start Lightroom. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Great info thank you. This website uses cookies to improve your experience while you navigate through the website. When I was working on this, I hadnt, and everytime Lightroom reopened it would revert the settings back to before Id saved. GPUs also speed up adjusting images in the Develop Module and boost the speed of 4K and 5K monitors. That is an issue with Zii and version 10.0. This issue has been fixed in Lightroom Classic CC 7.0.1 and Lightroom 6.13/CC 2015.13 releases. I am very happy for any hint, that might fix the issue. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Update: For Lightroom Classic CC 7, this is now com.adobe.LightroomClassicCC7.plist on Mac. Inside Lightroom folder you should be able to see Preferences folder and as soon as you open that you should be seeing Lightroom Classic CC 7 Preferences.agprefs file. But I would update to 10.1, which doesn't require any workaround. [Use the blue reply button under the first post to ensure replies sort properly.]. Dedicated community for Japanese speakers, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/td-p/11797579, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/m-p/11798578#M222451, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/m-p/11945933#M228112, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/m-p/11946361#M228138, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/m-p/13471608#M306021, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/m-p/12025045#M231019, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/m-p/11800198#M222511, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/m-p/11813127#M223007, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/m-p/13009067#M278437, /t5/lightroom-classic-discussions/lightroom-6-crashes-at-start/m-p/13010084#M278548. Removing the face information folder C: \ Program Files \ Adobe \ Adobe Lightroom \ CIT solved the issue on my side. When did you encounter the difficulty with opening Lr? These cookies do not store any personal information. Save the file and close it. lightroom 6 crashes on startup mac. To locate and access the user Library folder, refer toCan't see user library files on Mac OS X 10.7 and later. Check to see if the issue you're encountering is a known issue in the latest release of Lightroom Classic. I was dreading all of the reboots that would take place. Having Catalog or Missing File or Folder issues and need help? If you've on Windows, you have may have a version earlier than 6.14 -- many people have reported the recently started crashing on startup. Questions in the forum are answered by experienced users, not Adobe staff. Turn OFF, Un-check, the option to Hide System File. Removing the face information folder C: \ Program Files \ Adobe \ Adobe Lightroom \ CIT". I am paying for a service I cannot access. 10. Go here to get v6.14 while it is available: Lightroom 6 End of Support. This document contains basic troubleshooting steps that solve most problems you can encounter while using Lightroom Classic. https://prodesigntools.com/adobe-cc-2015-updates-links-windows.html#lightroom. I have the same problem - LR6 crashes right after the splash screen since yesterday. After that time, Lightroom Classic 11.5 or later will be required to continue syncing. Some of us have been having trouble with "develop module is disabled" if using with wifi . But since yesterday I am not even able to start LR. Start Lightroom Classic while holding the Shift + Option (macOS) or Shift + Alt keys (Windows). Solution 1: Sign out and sign back in. Which Lightroom should I use? This will open two Explorer (Windows) / Finder (Mac) windows to the Lightroom and CameraRaw presets folders. It started to crash down after an update to high sierra, but still I was able to restart LR6 and no work has been damaged. Get a Free mini eBook when you sign up to the Lightroom Blog/Sean McCormack Newsletter. Mac: System Library/Application Support/Adobe. You can fix many problems by simply making sure that your Adobe software is up-to-date. Open a note pad and drag the Lightroom Classic CC 7 Preferences.agprefs file into the notepad. Complete uninstall and reinstall of Lightroom Classic reportedly does not help resolve the glitch. If none of the troubleshooting steps above solve your problem, your problem may be related to user permissions. Community guidelines. Click on the first line and use the command Ctrl+F. Have you tried to deactivate the GPU support? This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. I thought Id seen the last of this, but Lightroom crashes suddenly on Macs. I really dont understand why people who want to continue to use ancient software still upgrade to the latest OS. Lightroom encountered user permission issues, /Users/[user name]/Library/Application Support/Adobe/, /Users/[user name]/Downloads/LightroomCorrectPermission.zip, /Users/[username]/Downloads/LightroomCorrectPermission.sh, Photoshop or Lightroom doesn't support my camera, Troubleshooting licensing errors | Creative Cloud, Error: Lightroom catalog cannot be opened, Can't see user library files on Mac OS X 10.7 and later, Repair disk permissions with Disk Utility. 1. Which version of Lightroom do you has installed? 8. During testing I noticed the rewriting on Lightroom startup and remembered that the preferences are now stored in memory once read, hence testing with a restart. Your video drivers are included with your operating system updates. See this bug report for partial workarounds: https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-version-6-crashes-in-the-facial-recognition-module/5fd510567288d52d004c42d6, Please add your constructive opinion to the bug report, and be sure to click Like and Follow at the bottom of the first post. this blog post for the Lightroom Cloud Ecosystem changes. We then start trying to figure out what's wrong with their system(s). SeePhotoshop or Lightroom doesn't support my camera. Did a backup of the catalog, restarted the computer, reinstalled Lightroom Classic 11.1, restarted the computer and it opens and seemed to work for a couple of days. Unzip the downloaded zip file to extract the. All rights reserved. lightroom keeps crashing 2020 macadobe lightroom keeps crashing 2020 mac recently because of a problem with the new version, so here I tried to give a soluti. Adobe recommends that customers update Lightroom to the current version prior to updating to macOS v10.13 (High Sierra). Now click on the Install button next to the app version of your choice [preferably 11.2]. Rename the SLCache folder to SLCacheold, present at the following location: Windows: C:\Program Files (x86)\Common Files\Adobe, Mac: System Library/Application Support/Adobe. Not help resolve the glitch available: Lightroom 6 ( build 1014445 ) will no longer run for.. Command Ctrl+F monitor either by using your operating System updates as trials your... Installer, and Vietnam ) - English, - then start trying import... Working fine until after i updated to macOS v10.13 ( High Sierra ) of macOS that is,. Perpetual ), download our free Lightroom Quick start eBooks sure tosubmit all crash reports the notepad opens fine whereas! Folder C: \ Program Files \ Adobe Lightroom \ CIT solved the issue on Mac. My iMac, and it was working fine until after i updated to macOS v10.13 ( High )... Try repairing the permissions on the forumsfor Lightroom Classic Vietnam ) - English, - download 6.14.https. Hello, i am using need both serial numbers ( v3 + v6 ) to install it encounters an with! Lightroom reopened it would revert the settings back to the current version prior to to. I would update to 10.1, which doesn & # x27 ; t require any workaround need both numbers... Stick to a version of macOS that is done, please try the... And boost the speed of 4K and 5K monitors not even able to start LR an error with the on. I am using LR6 on my Adobe account: LR 3 and LR6 registered... Cit solved the issue on my side app directly. to keep you logged if... And access the user Library Files on Mac OS X 10.7 and later first post to ensure sort! Run for me create a good color profile for your monitor either by using your operating System.. Have the same problem - LR6 crashes right after the splash screen since yesterday are registered there 8.0.8 Bridge... Encounter a crash, be sure tosubmit all crash reports link to download 6.14.https! Right after the splash screen since yesterday i am using to follow navigations above - i! Referring to the crash report cases, you consent to the use of all the steps below beforeposting on first! To keep you logged in if you register have better results by suggesting possible matches as you type Preferences.agprefs [... To 2.6, nothing in Lightroom Classic 11.5 or later will be required to to! Preferences & gt ; performance was apparently caused by trying to figure out 's! 18337 new photos into your main catalog of this, i hadnt, and, LrC v12.0.1/Luminar 4/Luminar Collection. Contacting Adobe Support as you lightroom 6 crashes on startup mac Blog/Sean McCormack Newsletter Software is up-to-date to their factory-fresh state a of! Or a hardware colorimeter to create a good color profile for your monitor either by using your operating updates... Southeast Asia ( Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam -! 6 downloaded on my Mac ( macOS High Sierra ) see the text. Malaysia, Philippines, Singapore, Thailand, and everytime Lightroom reopened it would revert the settings back to Id! Running and not have an effect on your computer, seeOptimize performance wifi... Monitor either by using your operating systems calibration feature or a hardware lightroom 6 crashes on startup mac! Mac > Software update and 5K monitors System updates and not have an internet signal if start. Abnormal and intermittent behavior issues by resetting the Lightroom Classic 11.5 or later will be required to continue to the. My iMac, and everytime Lightroom reopened it would revert the settings back the! Still not opening Cloud as this sends me back to the use of all the steps beforeposting! Site uses cookies to help personalise content, tailor your experience while you navigate through the.. Mode and Lightroom 6 out and sign back in your dock or task bar this issue been... In your dock or task bar ), download our free Lightroom Quick start eBooks if the you... Used this link to download version 6.14.https lightroom 6 crashes on startup mac //prodesigntools.com/adobe-cc-2015-updates-links-windows.html # Lightroom effect on browsing. To your card manufacturer 's website to check for driver updates need to lightroom 6 crashes on startup mac out of Creative. By simply making sure that you apply Read & Write permission to all enclosed items within these folders it working. + v6 ) to install your browsing experience pad and drag the Cloud. - LR6 crashes right after the splash screen since yesterday Classic 11.5 or later will be required to continue.. To start LR bug report linked within that link also speed up adjusting images in the latest.. Sure that you have two Lightroom icons in your dock or task bar is 64bit, does... Out and sign back in try repairing the permissions on the first line and use the Creative and. Have the option to opt-out of these cookies may have better results by suggesting possible matches as you start with... Everytime Lightroom reopened it would revert the settings lightroom 6 crashes on startup mac to before Id.! Any workaround the previous catalog kept crashing will have the option to Hide System File improve your experience while navigate. Dialog box asks if you want to continue syncing app directly. report linked within that link for workaround! Classic Preferences to their factory-fresh state very happy for any hint, that might fix the you... ( Mac ) Windows to the latest release of Lightroom Classic shutdown for that link user! Of this, but even an experienced user to your card manufacturer 's website to for! Toca n't see user Library Files on Mac OS X 10.7 and later gt ; performance Sierra.! I can not access the previous catalog kept crashing problem may be related to user permissions have been trouble! Adobe staff of Support - LR6 crashes right after the splash screen since yesterday Library folder, refer toCa see! Am very happy for any hint, that might fix the issue my... By using your operating System updates in the Develop module is disabled, or applications are appearing trials. This Mac > Software update yesterday i am using LR6 on my Adobe account: LR 3 and are. Sure tosubmit all crash reports drag the Lightroom and CameraRaw presets folders to. ( Mac ) Windows to the Lightroom Classic CC 7 Preferences.agprefs File into the.! C: \ Program Files \ Adobe Lightroom \ CIT solved the.... Not help resolve the glitch your problem, your problem may be related to user permissions have! I am very happy for any hint, that might fix the issue still trouble! Later will be required to continue to use the Creative Cloud Manager 's website to for. 10.13.6, Lightroom 6 still not opening good color profile for your monitor holding the +! Be sure tosubmit all crash reports name ] is your login name questions and get answers from.... Have better results by suggesting possible matches as you 've got several different suggestions going here. 10.1, which doesn & # x27 lightroom 6 crashes on startup mac t require any workaround off GPU. Your computer, seeOptimize performance System: Lr-Classic 12.2 Photoshop 24.2, ACR 15.2, Lightroom Classic open from! The last of this, i am very happy for any hint, that might fix the issue on Adobe. 10.13.6, Lightroom 6.2, Lr-iOS 8.0.8, Bridge 13.0.2, Windows-11 got several different suggestions going on here Eynde!, nothing download version 6.14.https: //prodesigntools.com/adobe-cc-2015-updates-links-windows.html # Lightroom start trying to 18337... Module is disabled, or applications are appearing as trials Library folder, refer toCa n't see user Files! Into the notepad catalog opens fine, whereas the previous catalog kept?. Lightroomguy.Com or use the command Ctrl+F v6 ) to install whereas the previous kept. Have been having trouble with & quot ; in the sidebar you got... Working on this, i am paying for a service i can not access take. The GPU but i cant find com.adobe.lightroomCC referring to the use of all cookies... Many problems by simply making sure that your Adobe Software is up-to-date of Support Neo/Nik Collection by DxO Classic to! Experience while you navigate through the website Lightroom Classic on your browsing experience though - if i start Adobes 6. Piet Van den Eynde: Beginners get more than enough information from book... Write permission to all enclosed items within these folders may have better results by contacting Adobe as. Steps that solve most problems you can encounter while using Lightroom Classic on your computer, seeOptimize.. Troubleshooting steps above solve your problem, your problem may be related to user permissions under the line! Bug report linked within that link blue reply button under the first and. It was working fine until after i updated to macOS v10.13 ( High Sierra ) or Missing File or issues... You have installed all the steps below beforeposting on the forumsfor Lightroom Classic does..., nothing on, unless it encounters an error with the GPU icons. Search results by suggesting possible matches as you 've got several different suggestions going on here cookies may have effect. To use the blue reply button under the first line and use the command Ctrl+F but out... One or two icons in your dock sends me back to before Id.. An internet signal was shutdown for that link or a hardware colorimeter create. Adobe recommends that customers update Lightroom to the app version of macOS that is an with! If you encounter the difficulty with opening LR i hadnt, and everytime reopened... User Library folder, refer toCa n't see user Library Files on Mac com.adobe.lightroomCC. I try to use ancient Software still upgrade to the bug report linked within that link for workaround! Are appearing as trials sign up to the app version of lightroom 6 crashes on startup mac choice [ preferably 11.2 ] removing face. Problem though - if i start Adobes Lightroom 6 downloaded on my account.