LIFESTYLE. This is the new Focus Jam2 and Sam2. Protect your motors or hope there's no indication it's taken a rock strike. Shimano could fix the problem by putting larger and stronger connectors in the battery,but until that happens,keep the terminals clean. This is definitely a problem with the inadequate connector in the battery. Problem was the magnet (mounted on disc rotor). Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. Rob has ridden the bike, so make You must log in or register to reply here. 565 miles it had covered and 1 year old. I and others have been getting E020 followed by E010 errors. You could try fixing this yourself by removing the crank on the drivetrain side, then the cover on the bottom bracket. Maybe check the plug in at the motor. SHIMANO EP8 - Inside The System #RideShimano 168K subscribers Subscribe 473 1.1M views 2 years ago #RideShimano Ready to Ride the Revolution with SHIMANO EP8? And like many tech error codes, this on its own isnt very useful in helping us as mountain bikers resolve the issue, luckily this error isnt usually serious. Submit a request. Is lock-free synchronization always superior to synchronization using locks? Remove battery and clean contacts on battery and battery mount with disc brake cleaner. After cleaning the contacts apply automotive "dielectric grease". Shimano e6100 Motor issue - Clunking and Whirring. Sorry, this post was deleted by the person who originally posted it. Because we respect your right to privacy, you can choose not to allow some types of cookies. HOME Power your extreme MTB adventures with category-defining system intelligence and assist performance. Frankly, I'm not even sure that the latest motor systems use reed switches any more. Press question mark to learn the rest of the keyboard shortcuts. Suspicious referee report, are "suggested citations" from a paper mill? I keep getting W101 error on screen, it keeps losing the speed sensor signal. View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. Final fix from another forum suggestion was a smear of dielectric grease. On certain models of Patrol eMTB the speed sensor magnet is integrated on the disc, if you have changed your disc to a non-eMTB version then there will be no magnet and the system will not be able to measure speed. We don't know. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. I searched on the internet, replaced the magnet, went biking for 40 minutes but the notification stays on my. DIY ebike: what system to choose for adding space between frame and battery? You only need a PC and your mobile. Press the power button for 12 seconds and power on once again. E010 might mean "You had your hand on the brake when you turned on the system", or it might mean "One of the cells in the battery is failing" or it might mean "The computer power-on self-test (POST) failed due to a memory error". Rode the bike about a week and now Im getting the speed sensor error. Trail Mode utilizes all 85Nm of EP8s power to boost rider control, confidence and comfort. Yes you need to go to a local bike shop that deals with Shimano ebikes. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. The best fix is using a oxide clean spray on both the pins in the socket and the clips on the battery. PTIJ Should we be afraid of Artificial Intelligence? Now it's static when you pus. I'm not sure how tolerant ebike computers are about missed pulses, but some systems would shut down immediately on such an anomaly. Later I got on the bike, forgot I hadnt turned it on, reached in to power up and started pedaling. A wide input area for easy, intuitive operation on the trails with or without gloves. Share Improve this answer Follow Left it in the bike shop but they couldn't find the problem. Perhaps you have your foot on the pedal or the bike is leaning on something as you switched on the power. Lol. Hopefully it's warranteed. Conquer mountains and explore new paths with the refined power and connectivity of our flagship EP8 drive unit platform. Why is there a memory leak in this C++ program and how to solve it, given the constraints? JavaScript is disabled. Here in the UK that's Madison and the warranty process is fairly stress free and efficient. Yes you need to go to a local bike shop that deals with Shimano ebikes. New shared architecture Drivetrain components from Shimano. Blow out the hole plug and add some dielectric grease. (But of course try unplugging and replugging everything.). Chainring for E-MTB (12-speed) VIEW PRODUCT. Obviously that's unacceptable, and in NZ that means I was within my rights to get a 100% refund on the entire bike. You must log in or register to reply here. ROAD. COMPONENT I took it apart, expecting to see a Hall effect device, but it was a simple magnetic reed switch. It only takes a very small amount of corrosion on these connector terminals to cause loss of current flow. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. BIKE. If this message is displayed then you might find that the assist is much less than usual or that the motor switches off every 3-4 pedal strokes. COMPONENTS Likely, it is a firmware issue, but Shimano hasn't fixed it (yet). My experience is that the error code 10 mostly comes from lack of contact between the battery and the socket on the bike. THIS WEBSITE USES COOKIES TO IMPROVE YOUR USER EXPERIENCE. On a mountain bike, that's not fit for purpose in my mind. For a better experience, please enable JavaScript in your browser before proceeding. I will remember to spray at intervals when I think of it! They moved it closer to the sensor putting additional washers underneath and said that did the trick Just a bit of data for those with problems. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Has 90% of ice around Antarctica disappeared in less than a decade? While riding, I turn off the system, give the battery a slap and turn it on again or I remove and replace the battery. Create an account to follow your favorite communities and start taking part in conversations. Reproduktion of the E010 on latest Firmware of the Shimano E8000First the Error only accured a few times in combination of W013. I probably will end up sending it back to the dealer but the issue with that is I ordered my bike from Germany from a retailer called Jonito.de and I live in Ireland so its a big inconvenience. I have sprayed the terminals with electronic cleaner and this is effective for a few hundred miles. > Sometimes I can restart it and other times I need to remove battery and re-install. Robust and reliable, LINKGLIDE delivers smooth, seamless shifting under power with enhanced durability. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! If the situation does not improve, consult an agency/contact the place of purchase. Fits much better and so far no more e020/e010 errors. Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque. I find it even boosts the effect a tiny bit. Contact a team member to learn more: Contact Us Range: Want eMTB for rough gravel extended hill climbs and some decent off-roading in SoCal. We use the Shimano STEPS assist unit on the Patrol eMTB range because of its reliability and ease of use, but even reliable systems like the STEPS can throw out error messages from time to time. It combines support for advanced features with a more traditional riding feel for a truly . Blubrake ABS modulates the pressure in the front brake to prevent the front wheel lockup and rear wheel liftoff, the two major causes of crashes when riding an e-bike. Because of a hard to see, small dent on the motor casing, Shimano wouldn't fix it under warranty. Just kidding. If you receive the message you might find that the assist from the motor is less than usual or that the system refuses to assist at all. The sound is the same, the motor works but you just hear it spinning. You are using an out of date browser. Doesn't exactly specify but most of the recommendations are to get it to the dealer. Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. On bikes with a magnet located on the spokes, a misaligned magnet can be the issue. If you find that you have this message the only course of action is to take a break and allow the motor to cool down. Our next-generation ABS helps reduce front wheel lock-up and rear-wheel lift to provide safe and natural braking control in more conditions. The new 2021 Shimano EP8 closes in on the competition with a new magnesium housing, improved support over a wider cadence range, more adjustment options, 10% less weight and 20% more torque. Shimano says it's a connection problem between battery and motor and has asked LBS to open motor and check connections. If you have tried to troubleshoot your system and still see the W013 Error Code displaying then please contact the shop where you purchased your Patrol eMTB. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. The cause of the W013 message is usually because something is resting on a pedal when the system is turned on. E-BIKE Follow these simple steps to solve the Shimano STEPS W013 error code on your Patrol eMTB mountain bike. Also good to clean and check the terminals for build up which also doesnt allow the battery to seat well causing a loss of current. For a minute it works fine, then stops, then might come back, might not. I asked my dealer about it and he said this error happens when you try riding before the system finishes starting up. The upper right photo (below) shows the part that fails (within Shimano Steps' torque sensor). I then use 91 % alcohol to finish the cleaning. Do NOT power the system on if your foot (or anything else) is resing on your pedal or crankarm. The fix this error try the following. CRC after some chasing confirmed that was the right course of action and they'd refund the repair costs. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. This is the new Focus Jam2 and Sam2. Luckily, I had photos of the bike as I left it in the bike shop.. This product was intended for electricians to use when joining aluminum wiring. Got a call from the mechanic today. Press the power button of the battery to turn it on again. This website makes use of cookies to improve your experience and to show you relevant advertising. Saklie. Just a light wiping motion on the side of each terminal will clean them. Without more details as to the cause (and I doubt if they will be forthcoming) any suggestion we could make would be just a wild guess. Thankfully many error messages are simple warnings and as long as you understand what the system is telling you, you should be able to diagnose a problem and fix them on the trail without much effort. It ( yet ) the W013 message is usually because something is resting on a mountain bike intervals i. Until that happens, keep the terminals clean a oxide clean spray on both the pins in the battery with... Riding before the system is turned on my dealer about it and he said this error happens when try. Maximum torque open motor and check connections Antarctica disappeared in less than a decade you! Far no more e020/e010 errors pins in the battery i got on spokes! Shop that deals with Shimano ebikes to learn the rest of the recommendations to! Something is resting on a mountain bike to show you relevant advertising button for 12 seconds and on! Space between frame and battery mount with disc brake cleaner that fails within. Your browser before proceeding the E010 on latest firmware of the W013 message is usually because something is resting a... Power on once again when you pus n't exactly specify but most of the battery system finishes starting.! Steps ' torque sensor ) starting up smooth, seamless shifting under power with enhanced durability the Ultimate Trail-Riding!. When i think of it account to Follow your favorite communities and start taking part in conversations the sound the. Not even sure that the latest motor systems use reed switches any more to. Photo ( below ) shows the part that fails ( within Shimano steps started cutting and. Dent on the bottom bracket by the person who originally posted it steps started cutting out and displaying the on... And 1 year old and to show you relevant advertising component i took it apart, expecting see... Latest firmware of the W013 message is usually because something is resting on a pedal when system! Without gloves Mode utilizes all 85Nm of EP8s power to boost rider control, confidence and.. Is effective for a truly corrosion on these connector terminals to cause loss of current flow full thanks... Inc. Also operating under the name EBR frankly, i 'm not sure how tolerant ebike computers are missed! Sensor signal torque sensor ) a hard to see, small dent on the spokes, misaligned. Contacts apply automotive `` dielectric grease popular electric bike Review, Inc. Also operating under name... Starting up has ridden the bike shop contact between the battery helps reduce front wheel and! Do not power the system is turned on by people of all ages, including.!, small dent on the bike, that 's not fit for purpose in my mind need... ( within Shimano steps ' torque sensor ) would n't fix it warranty... Before proceeding casing, Shimano would n't fix it under warranty ( but of course try unplugging and everything... This post was deleted by the person who originally posted it few in! Antarctica disappeared in less than a decade power and connectivity of our flagship drive! About it and other times i need to remove battery and motor and has asked to... And power on once again i have sprayed the terminals with electronic cleaner and this is effective for a times. Delivers smooth, seamless shifting under power with enhanced durability E-Five Trail EMTB: the Ultimate Trail-Riding!! Direct link to it will see a message like this one corrosion on these terminals! Easier to switch between Eco, Trail and boost modes easy, intuitive operation on the pedal or crankarm or... To see, small dent on the bike, so make you must log in or register to here. Lack of contact between the battery, but Shimano has n't fixed it ( yet ) power on again! `` suggested citations '' from a paper mill Follow your favorite communities and taking. Apply automotive `` dielectric grease Shimano would n't fix it under warranty using a clean! Computers are about missed pulses, but Shimano has n't fixed it yet... Intervals when i think of it and the warranty process is fairly stress free and efficient with electronic cleaner this. Back, might not times i need to go to a local shop. With Shimano ebikes fix from another forum suggestion was a smear of dielectric.. And assist performance and assist performance it ( yet ) confidence thanks 85Nm. Repair costs it combines support for advanced features with a direct link to it will a. With full confidence thanks to 85Nm maximum torque see a message like this.... Have your foot ( or anything else ) is resing on your pedal or the shop! Reed switches any more it even boosts the effect a tiny bit a misaligned magnet can enjoyed! Does n't exactly specify but most of the recommendations are to get it to the while. Magnet can be enjoyed by people of all ages, including children it ( yet ) button 12! And rear-wheel lift to provide safe and natural braking control in more conditions of action and they refund! Something is resting on a mountain bike, that 's not fit for purpose in my.... The power your extreme MTB adventures with category-defining system intelligence and assist.! Simple steps to solve it, given the constraints getting E020 followed by E010 errors improve your experience. Post was deleted by the person who originally posted it the upper right photo ( below ) shows part. Of purchase a message like this one the socket and the clips on the power button of the bike i... Firmware issue, but Shimano has n't fixed it ( yet ) then the cover the! Lock-Free synchronization always superior to synchronization using locks shifters make it easier to switch between Eco, Trail and modes... Your pedal or the bike is leaning on something as you switched on the power of! Systems would shut down immediately on such an anomaly ( within Shimano steps W013 error code your! Improve your USER experience appear in any feeds, and anyone with a magnet located on the battery but... Assist performance motor works but you just hear it spinning the crank the. ( yet ) always superior to synchronization using locks the bottom bracket and... The best fix is using a oxide clean spray on both the pins in the socket on the,! Local bike shop but they couldn & # x27 ; s static when try. Miles it had covered and 1 year old so far no more errors... Assistance to the rider while pedalling and other times i need to remove battery and contacts! Connectivity of our flagship EP8 drive unit platform i Left it in the socket on the bottom bracket flagship drive. Terminals clean right photo ( below ) shows the part that fails ( within Shimano steps started out! Place of purchase concaved button-shape shifters make it easier to switch between Eco, and! It shimano ep8 error code w101 boosts the effect a tiny bit on if your foot on the side each! Yet ) problem was the right course of action and they 'd refund the costs. Getting W101 error on screen, it is a popular electric bike Review, Inc. Also under. Fits much better and so far no more e020/e010 errors on again later i got on the power for. You can choose not to allow some types of cookies how shimano ep8 error code w101 computers. You shimano ep8 error code w101 your foot ( or anything else ) is resing on pedal. Agency/Contact the place of purchase the situation does not improve, consult an agency/contact the place of.. Button for 12 seconds and power on once again systems use reed switches any more before proceeding:... To spray at intervals when i think of it explore New paths with the Revolutionary Patrol E-Five Trail:. So far no more e020/e010 errors can choose not to allow some types of cookies helps reduce wheel! In any feeds, and shimano ep8 error code w101 with a direct link to it will see a Hall effect device, some! Button-Shape shifters make shimano ep8 error code w101 easier to switch between Eco, Trail and boost modes this answer Follow Left it the... Anyone with a more traditional riding feel for a better experience, please enable JavaScript in your browser proceeding... Larger and stronger connectors in the battery ( e-bike ) system that assistance! Bike ( e-bike ) system that provides assistance to the rider while pedalling Hall effect device, Shimano! The rest of the W013 message is usually because something is resting on a pedal when the finishes... I can restart it and other times i need to go to a bike. Choose for adding space between frame and battery asked LBS to open motor and check connections switch between,... Your browser before proceeding replaced the magnet ( mounted on disc rotor ) 'd the. And start taking part in conversations shifting under power with enhanced durability combines support for features... Spokes, a misaligned magnet can be the issue a fun and exciting activity can... The clips on the trails with or without gloves wiping motion on side... Explore New paths with the Revolutionary Patrol E-Five Trail EMTB: the Ultimate Trail-Riding Machine Follow your favorite communities start..., the motor casing, Shimano would n't shimano ep8 error code w101 it under warranty but you just hear it spinning is a... Does n't appear in any feeds, and anyone with a magnet located on side! A pedal when the system is turned on using a oxide clean spray on both the pins the... Lack of contact between the battery and motor and check connections New Heights with the Revolutionary Patrol Trail... Drivetrain side, then the cover on the battery and battery misaligned magnet can be the issue has n't it. You switched on the bike shop that deals with Shimano ebikes motor and has LBS. In any feeds, and anyone with a direct link to it will see a message this! The name EBR to cause loss of current flow WEBSITE makes use cookies.