You might be given the option to create an account using information from your Facebook, Google or Apple account. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. We are also not responsible for losses that you suffer that are not related to our booking service. Like with everything these days, youll need a password to create your account. Go to the Google Account Creation Page. Holding (s) in Company. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. For more information, please see our Privacy Policy. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. Copyright 2023 Trainline.com Limited and its affiliated companies. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. The Trainline does not provide customer service by email, but does provide it by phone. In most circumstances, you can request refunds and make changes to your booking online in your account. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. Company No. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. STEP 1: Log-in to your Online Account. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. From here select the details you want to update from the left hand side. The Federal Arbitration Act and federal arbitration law apply to this agreement. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. Click here to view the minimum fare. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Please note that it is not possible to call this phone number in order to make a booking. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Call us between 09:00 and 17:00 UK time Monday to Friday. This service is currently available between 08:00 and 22:00 UK time any day of the week. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Call us between 08:00 and 12:00 CET Monday to Friday. Consequently, the request for the right of withdrawal cannot be taken into account. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Well return your money to you via your original payment method, so long as its still valid. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. 5. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. If your employer has a corporate travel services agreement with us, please refer to those terms instead. This data can be used in legal proceedings, in the same way as any written document. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. The list of devices our app will work with is available to you in the relevant app store before downloading. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Changing your ticket for UK rail products. You can travel anytime on weekends and public holidays. If you are interested in a career at Trainline, please click here. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Copyright Trainline.com Limited and its affiliated companies. See also information about Railcards here. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. Find out how to get in touch with Trainline here. VAT number: 791 7261 06. The request for the right of withdrawal is only admissible when the card or subscription has not been used. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Choose which Google mailbox you want to alter. To create your account, you must give us correct information and keep it regularly updated. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Please use their contact details to obtain more information from them. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). The discount card or subscription can then be refunded. We know you must have a few but its important you keep it safe and confidential. Call picked up by a real person YES. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. Discount Cards can be used to save money on tickets. You can use your Railcard to buy discounted tickets for adults and children travelling with you. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. To create your account, you must give us correct information and keep it regularly updated. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. The Promo Code is subject to Trainlines terms and conditions (9.5). all Off-Peak Returns). Click here to view the list of eligible ticket types. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. Youll need to report the loss as soon as you can, with a reasonable explanation. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. Step 2 Click on Personal info in the left sidebar. Did you find it helpful? jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. You must be aged between 16 and 25 years old to buy this Railcard. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. A Senior Railcard gives you 1/3 off rail fares across Britain. This will open Add Another Email Address box. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). All rights reserved. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Help us improve this article with your feedback. This minimum fare does not apply to: Click here to view the minimum fare. If you are interested in joining our partnership network, please click here. You can find our Paris office at 20 rue Saint-Georges. You can book tickets for a group of people (passenger/passengers) through our booking service. How do I change my personal details? Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Europe's leading train and coach booking app . In case of problems please contact the relevant third party provider. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. Department you're calling Customer Service. We will in no circumstances pay or be responsible for any indirect loss. ARBITRATIONS AND COURT ACTIONS DIFFER. For more information, please see our Privacy Policy. The Agreement. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Copyright 2023 Trainline.com Limited and its affiliated companies. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. 0800 022 3720. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. You will need a credit or debit card and a valid email address. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Trainline publishes the names of its executives on the Trainline site at. If your refund is approved, we will process your payment back onto the card used to make the purchase. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. 14. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. SplitSave tickets work with group save too. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. That includes situations where you deliberately allow someone else to use your account to make a booking. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. But, well let you know before you pay if the price has changed. 1. 2 views | 334 similar | 0 following. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. Changes must be made before your original journey departs. In such a scenario, we may need to contact you to understand the circumstances for the refund. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Please allow a few working days for your refund to clear and the money to reach your account. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. 6. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. Be different from the brightest sparks 'Manage My Bookings ' or My tickets the. 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